Site Supervisor – CTA

Cardiology Consultants of Philadelphia; Philadelphia (Philadelphia County); On-site; USD 45,000 - 75,000; Full time

Job summary

Join a dedicated team at a leading medical organization as a Site Supervisor in the CTA Department. This role involves optimizing scheduling for imaging services, ensuring efficient patient flow, and supervising front desk operations. You will be a vital resource for both patients and staff, enhancing the quality of care delivered. The organization values its mission of providing comprehensive cardiology care and offers a supportive environment where your contributions will be recognized. If you are passionate about healthcare and have strong leadership skills, this position is an exciting opportunity to make a meaningful impact in the community.

Benefits

Medical Insurance

Vision Insurance

Dental Insurance

401k Plan

Profit Sharing

Long-Term Disability Insurance

Generous PTO

Paid Holidays

Qualifications

• Experience in scheduling and patient management in a healthcare setting.
• Knowledge of insurance processes and medical billing practices.

Responsibilities

• Optimize imaging schedules and ensure compliance with patient appointments.
• Supervise front desk operations and manage patient billing inquiries.
• Assist in employee training and workflow implementation.

Skills

Scheduling Optimization

Insurance Authorization

Patient Communication

Billing and Coding

Supervisory Skills

Problem Resolution

Education

High School Diploma

Associate's Degree in Healthcare Administration

Bachelor's Degree in Health Services

Tools

Phreesia

Medical Billing Software

Job description

Cardiology Consultants of Philadelphia is a professional medical organization committed to the healing mission of Medicine. CCP specializes in providing comprehensive cardiology care and currently has over 35 locations throughout the Philadelphia area. We are currently hiring a full-time Site Supervisor for our CTA Department.

Responsibilities

• Scheduling
  • Perform daily scheduling optimization protocols to ensure imaging schedules are at the highest capacity level possible at all times and imaging orders are scheduled correctly based on insurance approval and physician ordering.
  • Frequent review of future schedules for opportunities to bump up appointments in order to free up future slots and ensure highest capacity of arrivals for current schedules as possible.
  • Complete interval reminders to patients prior to appointment to ensure preparation compliance and prevent no shows.
  • Improve the arrival rates for imaging schedules by handling all cancellation or rescheduling requests and offering alternatives to our patients to guarantee arrival.
  • Open and close schedules for Cardiac CTA Imaging Center, reschedule patients as needed, send out missed visit letters.
• Orders & Admin Hold Reconciliation
  • Daily review of admin hold reports to ensure all orders have a corresponding appointment scheduled or scheduling outreach documentation to patients.
  • Develop a thorough understanding of both clinical and clerical CTA imaging process details, preparations and testing overview to become a resource for patients throughout the scheduling and scanning process.
  • Maintain timely communication with ordering physicians and referring offices based on desktop messages, order notes, flags, etc.
  • Reconciliation of outside reports and third party imaging overread reports and ensure reports are sent to the appropriate ordering physician.
• Billing, Precerting & End of Day Duties
  • Maintain an understanding of the insurance prior authorization process in order to optimize short notice scheduling attempts and reworking of schedule for authorization delays.
  • Review of all orders and corresponding patient charts for upcoming appointments to ensure a medically necessary diagnosis is listed to prevent denial of payer reimbursement.
  • Assist in entering/coding charges, reviewing instructions for studies with patients, collecting copays, and verifying demographics.
  • Involved in post procedure billing issues that require input for resolution including Good Faith Estimates for HDHP and OOP expenses.
  • Reconcile daily copay reports in Phreesia, prepare weekly deposits and monthly deposit for CCP.
  • Reconcile petty cash and prepare petty cash spreadsheet monthly.
  • Verify eligibility, collect and load referrals, precertify all testing procedures.
  • Enter all testing charges, serve as a first line contact for patients with billing questions.
• Site Supervision
  • Assess and resolve/escalate patient issues that would delay studies including claustrophobia concerns and required pre imaging bloodwork.
  • Oversee administrative aspects of the front desk including patient scheduling, registration, and billing.
  • Ensure proper workflows are being followed by employees.
  • Supervise employees in areas assigned which includes employee training, disciplinary actions, performance evaluations and adherence to all company policies and procedures.
  • Notify Answering Service of all downtime.
  • Prepare all storage items and maintain appropriate stock of supplies.
  • Arrange with Office Manager or Operations Director for all staffing needs.
  • Under the direction of the Office Manager or Operations Director, implement and apply all workflows that are developed.
  • Assist the Office Manager or Operations Director in the recruitment processing including hiring.

Additional duties as required based on the site’s needs, volume and structure.

Cardiology Consultants of Philadelphia provides medical, vision, dental, 401k, profit sharing, LTD, generous PTO, and paid holiday time.

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