Site Supervisor

K2 Services; Detroit (MI); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity in Detroit, MI is seeking a Site Supervisor to oversee daily operations at a client office, ensuring exceptional service. You will supervise all site staff, handle recruitment, training and development, and coordinate admin duties such as copy, print, mail, hospitality, and facilities.

This role requires strong communication, leadership, and the ability to work independently. You will track productivity, prepare monthly client reports, and ensure staffing covers hours while controlling

Qualifications

• Supervisory experience in a client service-oriented environment.
• Strong verbal and written communication skills.
• Detail oriented with good organizational abilities.
• Proficient with Microsoft Word, Excel and Outlook.
• Ability to lead and develop staff at the site.

Responsibilities

• Serves as liaison between employees and the Client.
• Supervises and delegates to the team to meet productivity goals and deliver client service.
• Identify opportunities to improve operational efficiency.
• Recommend additional services to the client contact.
• Explain products, services, timelines and guarantees to the client.
• Recruit and interview candidates for available site positions.
• Hire, train, supervise, evaluate and develop site personnel.
• Schedule staff to meet performance standards and contracted hours.
• Assist Manager with tracking productivity and monthly leadership reports.

Skills

Supervisory experience

Communication

Detail oriented

Independent work

Team leadership

Education

High School Diploma

Tools

MS Word

MS Excel

MS Outlook

Job description

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. Summary The Site Supervisor is responsible for overseeing the daily operations and ensuring exceptional client service at a client office. In this pivotal role you will provide various administrative support which will include copy, print, mail, hospitality, facilities and receptionist services. Will be responsible for the supervision of all employees at the site, including hiring, recruiting, assignment of work, training and development of their professional skills.

Essential Job Responsibilities

• Serves as the principal liaison between the employees and the Client
• Supervises and delegates to the team to ensure productivity goals are met and team provides excellent client service
• Continuously looks for opportunities to increase the efficiency of operation
• Seeks opportunities to increase services and makes recommendations to the key contact
• Demonstrates proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client
• Recruits and interviews potential candidates for available positions at the site
• Hires, trains, supervises, evaluates and develops all personnel assigned to the site
• Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime
• Assists Manager with tracking productivity and collects all information necessary to provide leadership and the client with monthly reports

Qualifications & Requirements

• High School Diploma
• Previous supervisory experience in a client service-oriented field, preferably in a professional organization providing office services or administrative support
• Detail oriented with good attention to detail
• Good verbal and written communication skills
• Strong initiative required; ability to work independently with minimal direct supervision
• Ability to lead others in a professional manner
• Working knowledge of Microsoft products including MS Word, Excel and Outlook
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time

The Compensation range for this role is 25.00 to 32.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications. All eligible employees receive access to a comprehensive benefits package, including:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

Opensity is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination. Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.