Site Reliability & Production Readiness Manager

Socket.dev; O’Fallon (MO); On-site; USD 110,000 - 170,000; Full time

Job summary

Mastercard is seeking a Business Operations Engineer in a Manager, Site Reliability Engineering role. The team ensures production readiness and stability across Mastercard products, focusing on monitoring, change management and automation to deliver reliable, scalable services.

You will lead incidents blamelessly and drive improvements across the lifecycle. The role emphasizes collaboration with product and engineering teams, risk management, and continuous feedback to align operational needs

Qualifications

• Experience with monitoring and incident management.
• Ability to design and implement scalable, reliable systems.
• Familiarity with ITSM and post-mortems.

Responsibilities

• Serve as primary contact for overall application health, performance and capacity.
• Support services before go-live via design reviews and capacity planning.
• Establish monitoring and alerting to achieve zero downtime during deployment.
• Drive automation to reduce toil and improve reliability.
• Engage with development and product teams to align operational needs with product goals.

Skills

Monitoring

Incident response

Data management

Automation

Performance tuning

Cross-functional collaboration

System troubleshooting

Education

BS in Computer Science or related technical field

Tools

Splunk

Dynatrace

Job description

Mastercard is seeking a Business Operations Engineer in a Manager, Site Reliability Engineering role. The team ensures production readiness and stability across Mastercard products, focusing on monitoring, change management and automation to deliver reliable, scalable services.

You will lead incidents blamelessly and drive improvements across the lifecycle. The role emphasizes collaboration with product and engineering teams, risk management, and continuous feedback to align operational needs