Manager, Site Reliability Engineering

Socket.dev; O’Fallon (MO); On-site; USD 110,000 - 170,000; Full time

Job summary

Mastercard is seeking a Business Operations Engineer in a Manager, Site Reliability Engineering role. The team ensures production readiness and stability across Mastercard products, focusing on monitoring, change management and automation to deliver reliable, scalable services.

You will lead incidents blamelessly and drive improvements across the lifecycle. The role emphasizes collaboration with product and engineering teams, risk management, and continuous feedback to align operational needs

Qualifications

• Experience with monitoring and incident management.
• Ability to design and implement scalable, reliable systems.
• Familiarity with ITSM and post-mortems.

Responsibilities

• Serve as primary contact for overall application health, performance and capacity.
• Support services before go-live via design reviews and capacity planning.
• Establish monitoring and alerting to achieve zero downtime during deployment.
• Drive automation to reduce toil and improve reliability.
• Engage with development and product teams to align operational needs with product goals.

Skills

Monitoring

Incident response

Data management

Automation

Performance tuning

Cross-functional collaboration

System troubleshooting

Education

BS in Computer Science or related technical field

Tools

Splunk

Dynatrace

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Site Reliability EngineeringWho is Mastercard?

At Mastercard technology, we work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.

Technology at Mastercard

Technology at Mastercard

What we create today will define tomorrow. Revolutionary technologies that reshape the digital economy to be more connected and inclusive than ever before. Safer, faster, more sustainable.

And we need the best people to do it. Technologists who are energized by the challenges of a truly global network. With the talent and vision to create the critical systems and products that power global commerce and connect people everywhere to the vital goods and services they need every day.

Working at Mastercard means being part of a unique culture. Inclusive and diverse, a rich collaboration of ideas and perspectives. A place that celebrates your strengths, values your experiences, and offers you the flexibility to shape a career across disciplines and continents. And the opportunity to work alongside experts and leaders at every level of the business, improving what exists, and inventing what’s next.

About the Role

The Business Operations (Biz Ops) team is seeking a Business Operations Engineer.

The role of Business Operations Organization is to be the production readiness steward for Mastercard products. As Business Operations Engineers we support platform stability through monitoring. We support software run principals that includes change implementation, operational design, automation, monitoring that leads to fault-tolerant, scalable products.

We support daily operations with a hyper focus on triage, root cause by understanding the business impact of our products and subsequently performing blameless post-mortems. The goal of every Business Operations team is to proactively manage production and change activities to maximize customer experience and increase the overall value of supported applications. Business Operations teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments.

Ultimately, the role of Business Operations is to align Product and Customer Focused priorities with Operational needs by providing continuous feedback throughout the lifecycle.

All About the Program You Support

Mastercard Send powers a faster, better, smarter way to send money domestic. This positions Mastercard to displace cash by creating simpler and more secure ways to transact for everyone, everywhere via fast, secure, and other innovative solutions.

Team Specific Skills

It is not expected that any single candidate would have expertise across all these areas, but a Biz Ops engineer will spend a bit of time throughout their career with all these aspects of the role:

• Operational Readiness Architect:
• Serve as the primary contact responsible for the overall application health, performance, and capacity.
• Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
• Partner with the development and product team of a new application to establish the right monitoring and alerting strategy and create the framework to achieve zero downtime during deployment.
• Increase automation and tooling to reduce toil and manual intervention.
• Tackle complex development, automation, and business process problems. Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation, and refinement.
• Analyses ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns.
• Practice sustainable incident response and blameless post-mortems while taking a holistic approach to problem solving and optimizing time to recover.
• Experience in Monitoring tools such as Splunk, Dynatrace
• Understanding of client-server relationships, Network concepts, Stack trace analysis (TCP dumps, heap dumps, CPU/memory analysis, thread dumps), logging and monitoring tools, high availability, and business continuity planning
• Responsible for ensuring the effective management and utilization of data across the organization.
• Establishes and enforces policies and standards for information governance to maintain data integrity, security, and compliance with regulatory requirements.
• Conducts data management practices to optimize data quality and accessibility, enabling informed decision-making.
• Drives data strategy initiatives to align data efforts with business objectives, leveraging data as a strategic asset to enhance operational efficiency and customer engagement.

Role Qualifications

The ideal candidate will have experience in many of these areas:

• BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical