Site Reliability Operations Engineer - Incident Commander

salesforce.com, inc.; Seattle (WA); On-site; USD 94,000 - 142,000; Full time

Job summary

Salesforce Site Reliability Operations Engineer role in Seattle within the Digital Enterprise Technology (DET) team. You will act as Incident Commander, manage major incidents, and coordinate cross‑functional teams to restore services.

You will monitor and troubleshoot enterprise systems across Windows, Linux, networking, and cloud platforms (AWS), while developing runbooks and driving automation. The role includes on‑call rotations to ensure uptime.

Qualifications

• 5–8 years in IT operations or site reliability with 24x7 HA environments.
• Strong incident management and problem-solving in pressure scenarios.
• Proficient in Windows, Linux, networking, and cloud monitoring.

Responsibilities

• Respond to major incidents and act as Incident Commander to lead remediation.
• Monitor enterprise systems, diagnose complex issues across platforms.
• Collaborate globally to improve runbooks, SOPs, and automation.
• Lead on-call rotations and coordinate emergency changes.
• Analyze incident data and present actionable improvements.
• Participate in root-cause analyses and track known errors.

Skills

Incident management

SRE fundamentals

Windows

Linux

Networking

Cloud platforms

AWS

Communication

ITIL

Education

Technical degree

Tools

Splunk

Grafana

Tableau

Puppet

Chef

Job description

Salesforce Site Reliability Operations Engineer role in Seattle within the Digital Enterprise Technology (DET) team. You will act as Incident Commander, manage major incidents, and coordinate cross‑functional teams to restore services.

You will monitor and troubleshoot enterprise systems across Windows, Linux, networking, and cloud platforms (AWS), while developing runbooks and driving automation. The role includes on‑call rotations to ensure uptime.