Site Reliability Engineering Manager

Fairygodboss; Phoenix (AZ); Hybrid; USD 140,000 - 190,000; Full time

Job summary

PNC is seeking an experienced Software Engineering Manager – Site Reliability Engineering (SRE) to lead a team ensuring reliability, scalability, and operational excellence of mission-critical platforms powering PNC's digital experiences. You will blend technical leadership with hands-on problem solving and people management across distributed systems.

The role requires managing SRE engineers, participating in on-call rotations, driving incident response, and aligning cross-functional teams to

Qualifications

• 5+ years of related experience and 3+ years of management experience.
• Strong experience in Site Reliability Engineering, Production Support, or DevOps.
• Proven ability to lead teams in high-availability, enterprise environments.
• Deep understanding of incident, problem, and change management frameworks.
• Hands-on knowledge of monitoring tools, cloud/infrastructure platforms, and automation.
• Experience improving system reliability, observability, and operational maturity.
• Strong communication skills with the ability to lead during high-pressure situations.
• Experience with OCP under infrastructure (Linux/Windows, OCP), MongoDB, Cassandra under databases (Oracle, SQL, MongoDB, Cassandra) and working knowledge of Elasticsearch, Redis, MQ and Kafka is a plus.

Responsibilities

• Manage SRE and related teams; lead, coach, and develop a team of SRE engineers; set clear goals and foster ownership and excellence.
• Provide after-hours operational leadership and on-call support.
• Lead incident management & remediation for major incidents; guide real-time triage and troubleshooting; ensure rapid remediation and communications.
• Provide technical leadership in production support; escalation point for complex production issues; guide troubleshooting across applications and infrastructure.
• Drive root cause analysis for major incidents; implement permanent fixes and knowledge sharing via runbooks and articles.
• Oversee change management and release execution; validate readiness, testing, rollback strategies, and risk assessments.
• Advance monitoring, alerting, and observability; promote best practices and reduce toil with automation.

Skills

Site Reliability Engineering

Production Support

DevOps

Incident management

Cloud/infrastructure

Automation

Communication under pressure

Leadership

Tools

OCP (Linux/Windows)

MongoDB

Cassandra

Oracle

SQL

Elasticsearch

Redis

MQ

Kafka

Job description

PNC is seeking an experienced Software Engineering Manager – Site Reliability Engineering (SRE) to lead a team ensuring reliability, scalability, and operational excellence of mission-critical platforms powering PNC's digital experiences. You will blend technical leadership with hands-on problem solving and people management across distributed systems.

The role requires managing SRE engineers, participating in on-call rotations, driving incident response, and aligning cross-functional teams to