Site Reliability Engineer (Onsite Hybrid)

NTT DATA, Inc.; Plano (TX); Hybrid; USD 96,800 - 145,200; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Flexible spending or health savings account

401(k) program with company match

Job summary

NTT DATA, Inc. is looking for a Site Reliability Engineer to join their team in Plano, Texas. This hybrid role involves managing observability through New Relic, incident response, and defining alerting strategies. The ideal candidate will have over 5 years of experience with APM tools, SRE practices, and GitHub Enterprise.

The compensation package ranges from $96,800 to $145,200 per year, with benefits including health insurance and a 401(k) plan.

Qualifications

• 5+ years of hands-on experience with New Relic or similar APM tools.
• 5+ years strong understanding of SRE practices (SLI/SLO, alerting, incident management).
• 5+ years of experience supporting production workloads (application + infrastructure).

Responsibilities

• Own and manage observability using New Relic.
• Define and implement SLIs/SLOs and alerting strategies.
• Drive incident response and root-cause analysis.

Skills

New Relic (or similar APM tools)

SRE practices (SLI/SLO, alerting, incident management)

GitHub Enterprise and GitHub Actions

CI/CD pipeline experience for Java or .NET applications

Troubleshooting and root‑cause analysis skills

Supporting production workloads (application + infrastructure)

Tools

GitHub Actions

AI/automation tools

JFrog Artifactory and/or Xray

SonarQube

GitHub Advanced Security

Job description

Company: NTT DATA Services

We are currently seeking a Site Reliability Engineer (Onsite Hybrid) to join our team in Plano, Texas (US-TX), United States (US).

Job Responsibilities

• Own and manage observability using New Relic (APM, infrastructure monitoring, dashboards, alerting)
• Define and implement SLIs/SLOs and alerting strategies
• Drive incident response, root‑cause analysis (RCA), and post‑mortems
• Administer GitHub Enterprise (repos, branch protections, access control)
• Design and maintain GitHub Actions CI/CD pipelines for Java/.NET applications
• Support engineering teams with build, deployment, and pipeline reliability improvements
• Contribute to code quality and security practices in CI/CD pipelines
• Troubleshoot issues across application, infrastructure, and CI/CD layers
• Drive continuous reliability and performance improvements
• Leverage or support adoption of AI/automation in SRE workflows (alerting, incident triage, or productivity tools like Copilot)

Basic Qualifications

• 5+ years of hands‑on experience with New Relic (or similar APM tools)
• 5+ years of strong understanding of SRE practices (SLI/SLO, alerting, incident management)
• 5+ years of experience with GitHub Enterprise and GitHub Actions
• 5+ years of CI/CD pipeline experience for Java or .NET applications
• 5+ years of strong experience in troubleshooting and root‑cause analysis skills
• 5+ years of experience supporting production workloads (application + infrastructure)

Preferred Skills

• Basic exposure to AI-enabled tools (e.g., GitHub Copilot, observability insights, or automation tools)
• Advanced New Relic capabilities (synthetics, dashboards, query/SQL monitoring)
• Experience with JFrog Artifactory and/or Xray
• SonarQube integration for static code analysis
• GitHub Advanced Security (CodeQL, Dependabot, secret scanning)
• Experience supporting Angular or multi‑stack pipelines
• Exposure to network monitoring
• Hands‑on use of AI/ML for SRE or DevOps automation (alert noise reduction, anomaly detection)
• GitHub Copilot usage or governance
• Exposure to ServiceNow ITOM (event mgmt, CMDB, discovery)
• Experience with Databricks CI/CD pipelines
• Familiarity with AIOps concepts (predictive alerting, intelligent incident response)

Compensation and Benefits

NTT DATA provides a reasonable range of compensation for U.S. based positions. The starting pay range for this role is $96,800 - $145,200 per annum. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401(k) program with company match, and additional voluntary or legally‑required benefits.

Equal Opportunity Employer

NTT DATA is an equal‑opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.