Site Reliability Engineer (Onsite Hybrid)

NTT DATA North America; Plano (TX); Hybrid; USD 96,800 - 145,200; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Flexible spending or health savings account

401(k) program with company match

Job summary

NTT DATA North America is looking for a Site Reliability Engineer for a hybrid role in Plano, Texas. The ideal candidate will manage observability using New Relic and oversee incident response and improvement efforts.

Applicants should have over 5 years of experience in SRE practices and CI/CD pipeline management. The position includes several benefits such as health insurance, a 401(k) program, and the potential for performance-based incentives.

Qualifications

• 5+ years of experience with New Relic or similar tools.
• 5+ years understanding of SRE practices including alerting.
• 5+ years of experience with CI/CD pipelines for Java or .NET.

Responsibilities

• Own and manage observability using New Relic.
• Define SLIs/SLOs and alerting strategies.
• Drive incident response and post‑mortems.

Skills

New Relic usage

SRE practices

GitHub Actions

CI/CD pipelines

Troubleshooting skills

Production workload support

Tools

GitHub Enterprise

AI/ML tools

Databricks

Job description

Site Reliability Engineer (Onsite Hybrid) – Plano, Texas

Job Responsibilities

• Own and manage observability using New Relic (APM, infrastructure monitoring, dashboards, alerting)
• Define and implement SLIs/SLOs and alerting strategies
• Drive incident response, root‑cause analysis (RCA), and post‑mortems
• Administer GitHub Enterprise (repos, branch protections, access control)
• Design and maintain GitHub Actions CI/CD pipelines for Java/.NET applications
• Support engineering teams with build, deployment, and pipeline reliability improvements
• Contribute to code quality and security practices in CI/CD pipelines
• Troubleshoot issues across application, infrastructure, and CI/CD layers
• Drive continuous reliability and performance improvements
• Leverage or support adoption of AI/automation in SRE workflows (alerting, incident triage, or productivity tools like Copilot)

Basic Qualifications

• 5+ years of hands‑on experience with New Relic (or similar APM tools)
• 5+ years of strong understanding of SRE practices (SLI/SLO, alerting, incident management)
• 5+ years of experience with GitHub Enterprise and GitHub Actions
• 5+ years of CI/CD pipeline experience for Java or .NET applications
• 5+ years of strong experience in troubleshooting and root‑cause analysis skills
• 5+ years of experience supporting production workloads (application + infrastructure)

Preferred Skills

• Basic exposure to AI‑enabled tools (e.g., GitHub Copilot, observability insights, or automation tools)
• Advanced New Relic capabilities (synthetics, dashboards, query/SQL monitoring)
• Experience with JFrog Artifactory and/or Xray
• SonarQube integration for static code analysis
• GitHub Advanced Security (CodeQL, Dependabot, secret scanning)
• Experience supporting Angular or multi‑stack pipelines
• Exposure to network monitoring
• Hands‑on use of AI/ML for SRE or DevOps automation (alert noise reduction, anomaly detection)
• GitHub Copilot usage or governance
• Exposure to ServiceNow ITOM (event mgmt, CMDB, discovery)
• Experience with Databricks CI/CD pipelines
• Familiarity with AIOps concepts (predictive alerting, intelligent incident response)

Compensation: The starting pay range for this role is $96,800 – $145,200 per annum. Compensation will depend on relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. Benefits include medical, dental, and vision insurance with employer contributions; flexible spending or health savings account; life and AD&D insurance; short and long‑term disability coverage; paid time off; employee assistance; participation in a 401(k) program with company match; and additional voluntary or legally‑required benefits.

NTT DATA is an equal‑opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For information on EEO rights under the law, see the EEO Policy Statement. For pay transparency information, see the Pay Transparency statement.