Site Reliability Engineer: On-Call Automation & Resilience

Cisco Systems, Inc.; Dallas (TX); Remote; USD 129,000 - 185,000; Full time

Benefits offered by this job

Life insurance

Vision insurance

Parental leave

Paid holidays

Sick time

401(k)

Job summary

Cisco Systems, Inc. is seeking an experienced Site Reliability Engineer to keep production services available, scalable, and secure across our global platform.

You will own automation for releases, rollbacks, and recovery, and participate in an on-call rotation to diagnose issues and document root causes. Work with cloud platforms (AWS/GCP/Azure), IaC (Terraform/Puppet), CI/CD, and observability tools to reduce toil, improve SLO/SLA attainment, and enable zero-downtime deployments.

Qualifications

• Bachelor's degree and 5 years of related experience, or Master's degree and 3+ years of related experience.
• Practical experience with major cloud platforms (AWS, GCP, or Azure) and core services (e.g., EC2, S3, Lambda, Route53)
• Applied experience with Infrastructure as Code (IaC) and configuration management, specifically Terraform and Puppet
• Applied experience with CI/CD pipelines and version control (Git)
• Prior experience writing code in Python or another scripting language to automate infrastructure and execute maintenance windows
• Applied experience participating in an on-call rotation, including incident response, troubleshooting, and writing root cause analyses
• Prior experience monitoring and alerting on production services against SLOs and SLAs

Responsibilities

• Improve the reliability, scalability, and performance of production services by writing code that automates releases, rollbacks, and recovery.
• Serve as an on-call SRE, troubleshooting and debugging complex issues across infrastructure and platform services, then document root causes in post-mortems to prevent repeat incidents.
• Test high availability and disaster recovery measures, and recommend changes that remove single points of failure.
• Design and build new tools, frameworks, and automation toolsets to reduce operational toil and speed up the detection of potential issues.
• Success looks like services that consistently meet their SLOs and SLAs, fewer repeat incidents, and colleagues who benefit from the practices you share.

Skills

Cloud platforms (AWS/GCP/Azure)

Python scripting

On-call incident management

Monitoring & alerting

Incident response

SRE fundamentals

Education

Bachelor's degree

Master's degree

Tools

Terraform

Puppet

Git

Docker

Kubernetes

Job description

Cisco Systems, Inc. is seeking an experienced Site Reliability Engineer to keep production services available, scalable, and secure across our global platform.

You will own automation for releases, rollbacks, and recovery, and participate in an on-call rotation to diagnose issues and document root causes. Work with cloud platforms (AWS/GCP/Azure), IaC (Terraform/Puppet), CI/CD, and observability tools to reduce toil, improve SLO/SLA attainment, and enable zero-downtime deployments.