Site Reliability Engineer - Incident & Reliability Lead

Origami Risk; United States; Hybrid; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) match

Flexible PTO

Hybrid/Remote options

Wellness reimbursement

Life insurance

Education assistance

Pet insurance

Job summary

Origami Risk is seeking a Site Reliability Engineer to enhance time-to-resolution, reliability, and scalability of our SaaS platform. You will lead post-incident investigations, identify root causes, and implement preventive measures across client deployments.

You will configure and tune observability tooling, collaborate with Cloud Operations, SRE, and Engineering teams, and develop dashboards to proactively address performance challenges while maintaining strong incident response practices.

Qualifications

• Bachelor's degree in Computer Science or related field or equivalent experience.
• 5+ years of proven experience in a Site Reliability Engineering role.
• Strong knowledge of SRE best practices and incident management protocols.
• Deep experience using and/or configuring observability tools such as New Relic, DataDog, or Sumo Logic.
• Proficiency in reading and writing code (JavaScript, .NET, SQL).
• Familiarity with cloud platforms (AWS, Azure) and architectural patterns.
• Experience operating in a Public Cloud environment (AWS preferred).

Responsibilities

• Leads post-incident investigations for the Site Reliability team.
• Conducts in-depth post-incident analyses to identify root causes and develop preventive strategies.
• Drafts clear RCAs for customer delivery.
• Cross trains colleagues on observability tools during incident and performance investigations.
• Provides visibility to stakeholders throughout the Site Reliability process.
• Collaborates with cross-functional teams to implement system enhancements for scalability and stability.
• Develops client dashboards/alerts to identify performance challenges.
• Monitors and improves time to resolution metrics.
• Maintains observability tools for incident response and investigations.
• Contributes to automation to streamline incident response.
• Partners with Cloud Operations, SRE, Engineering teams and business units to advance SaaS platforms.

Skills

SRE best practices

Incident management

Observability tools

Coding: JavaScript/.NET/SQL

Cloud: AWS/Azure

CI/CD pipelines

IaC

Windows/SQL Server

Education

Bachelor's degree in Computer Science or related field

Tools

New Relic

DataDog

Sumo Logic

Job description

Origami Risk is seeking a Site Reliability Engineer to enhance time-to-resolution, reliability, and scalability of our SaaS platform. You will lead post-incident investigations, identify root causes, and implement preventive measures across client deployments.

You will configure and tune observability tooling, collaborate with Cloud Operations, SRE, and Engineering teams, and develop dashboards to proactively address performance challenges while maintaining strong incident response practices.