Site Reliability Engineer I: Observability & Cloud Ops

KFC; Plano (TX); On-site; USD 96,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid vacation and holidays

Volunteer time off

Job summary

KFC is seeking a Site Reliability Engineer I to uphold reliability, availability, and operational health of production systems. You will collaborate with Platform Engineering, Development, and Product teams to monitor, troubleshoot, and improve observability.

Responsibilities include incident response, cloud and containerized infrastructure support, infrastructure as code with Terraform/Ansible, and automation using Python/Go.

Qualifications

• Bachelor’s Degree preferred or equivalent technical experience.
• 1 to 3+ years of experience in Site Reliability Engineering, DevOps, Platform Engineering, infrastructure, application support, software engineering, or a related technical role.
• 1+ year’s experience with cloud platforms such as AWS, Azure, or GCP, including compute and networking concepts.
• 1+ year’s experience with monitoring and observability platforms such as Datadog, Elastic, Dynatrace, Prometheus, or Grafana.
• 1+ year’s experience with Incident and Problem Management tools such as ServiceNow, Jira, Confluence, Incident.io.

Responsibilities

• Observability - Monitor production environments with Datadog, create dashboards, alerts, logging, and telemetry.
• Incident Response - Investigate, troubleshoot, restore, and post-incident actions.
• Cloud & Infrastructure - Support cloud-based and containerized infrastructure.
• Infrastructure as Code - Deploy and maintain via Terraform, Ansible, and GitLab.
• Automation - Develop scripts/tools using Python, Go, Bash, REST APIs.
• Reliability Engineering - Improve availability, scalability, resilience, and performance.
• Deployment & Production Support - Assist with deployment readiness and production checks.
• Documentation & Continuous Improvement - Maintain runbooks and RCA actions.
• SRE 24/7 on-call rotation.
• Education/Certifications - Bachelor’s Degree preferred or equivalent.

Skills

Observability monitoring

Troubleshooting

SRE best practices

Communication

Collaboration

SRE tooling

Linux command line

Networking basics

Incident response

Cloud fundamentals

Education

Bachelor’s Degree preferred or equivalent experience

Tools

Datadog

Terraform

Ansible

GitLab

Python

Go

Bash

REST APIs

Kubernetes

EKS

Cloud platforms (AWS/Azure/GCP)

CI/CD tooling

Jira

Confluence

Job description

KFC is seeking a Site Reliability Engineer I to uphold reliability, availability, and operational health of production systems. You will collaborate with Platform Engineering, Development, and Product teams to monitor, troubleshoot, and improve observability.

Responsibilities include incident response, cloud and containerized infrastructure support, infrastructure as code with Terraform/Ansible, and automation using Python/Go.