Site Reliability Engineer: Observability & Incidents

Zoolatech; Buffalo (NY); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Zoolatech is seeking a detail-oriented Site Reliability Engineer to join our Client Technology sub-organization. You will monitor critical systems, participate in on-call incidents, and analyze root causes to improve reliability and observability.

You will collaborate across teams to enhance CI/CD and prevent downtime, contributing to a robust and scalable platform. Ideal candidates will have 3+ years in SRE, strong scripting skills, cloud familiarity, and experience with Docker and Kubernetes.

Qualifications

• 3+ years of professional experience in Site Reliability Engineering.
• Understanding of SRE principles with focus on monitoring, alerting, and incident management.
• Exposure to observability tools such as Prometheus, Datadog, New Relic, or Grafana, and logging platforms like Splunk or Elasticsearch.
• Proficiency in programming or scripting languages (Python, Go, Bash, or Java) for automation and troubleshooting.
• Familiarity with cloud platforms (AWS, GCP, or Azure) and services.
• Understanding of Docker and Kubernetes.

Responsibilities

• Maintain real-time 'eyes on glass' monitoring dashboards to detect anomalies in performance and availability.
• Participate in on-call rotations to respond to incidents, troubleshoot, mitigate outages, and restore service quickly.
• Perform deep root cause analyses and document findings to prevent recurrence.
• Collaborate to refine monitoring, logging, and alerting systems for actionable insights.
• Write and maintain scripts to automate routine operational tasks and reporting.
• Support the definition and tracking of SLOs and SLIs for reliability measurement.
• Assist in improving CI/CD pipelines and workflows to minimize downtime.
• Create and maintain documentation for monitoring configurations, incident handling, and RCAs.
• Collaborate with software engineering and infrastructure teams to boost fault tolerance and scalability.

Skills

Monitoring

Incident response

Root cause analysis

Scripting

Cloud platforms

Docker & Kubernetes

Observability tools

Communication

Education

Bachelor’s degree in CS or related field

Tools

Prometheus

Datadog

New Relic

Grafana

Splunk

Elasticsearch

Python

Go

Bash

Java

Docker

Kubernetes

AWS

GCP

Azure

Job description

Zoolatech is seeking a detail-oriented Site Reliability Engineer to join our Client Technology sub-organization. You will monitor critical systems, participate in on-call incidents, and analyze root causes to improve reliability and observability.

You will collaborate across teams to enhance CI/CD and prevent downtime, contributing to a robust and scalable platform. Ideal candidates will have 3+ years in SRE, strong scripting skills, cloud familiarity, and experience with Docker and Kubernetes.