Site Reliability Engineer I — Hybrid, Cloud & Observability

YUM; Plano (TX); Hybrid; USD 96,000 - 120,000; Full time

Benefits offered by this job

Vacation time

Paid holidays

Floating day

Half-day Fridays

Volunteer time

Medical insurance

401(k)

Job summary

KFC is seeking a Site Reliability Engineer I in Plano, Texas to support the reliability and operational health of production systems. You will work with Platform Engineering, Development, and Product teams to monitor, troubleshoot, and automate in a hybrid work setup.

The role emphasizes incident response, observability, cloud infrastructure, and IaC. A Bachelor’s degree is preferred along with 1–3+ years in SRE/DevOps and related technologies.

Qualifications

• Bachelor’s degree or equivalent technical experience.
• 1–3+ years in SRE/DevOps/platform engineering or related role.
• Experience with cloud platforms (AWS/Azure/GCP).
• Experience with monitoring/observability tools.
• Familiarity with Linux and networking fundamentals.
• Experience with containerized environments (Kubernetes/EKS).
• Scripting or programming in Python/Go/Bash/REST APIs.
• Experience with IaC tools (Terraform/Ansible/CloudFormation).
• Familiarity with GitLab CI/CD.

Responsibilities

• Monitor and troubleshoot production systems to improve reliability.
• Operate within defined services and contribute to reliability improvements.
• Build and maintain dashboards and alerts in observability tools.
• Support cloud-based and containerized infrastructure.
• Contribute to incident response and post-incident actions.
• Develop automation to reduce toil and manual work.
• Participate in 24/7 on-call rotation.
• Document runbooks and perform RCA and corrective actions.

Skills

Troubleshooting

Analytical thinking

Communication

Collaboration

On-call support

Education

Bachelor’s degree or equivalent

Tools

Datadog

Elastic

Dynatrace

Prometheus

Grafana

Jira

Confluence

Incident.io

Kubernetes

EKS

Python

Go

Bash

REST APIs

Terraform

Ansible

CloudFormation

GitLab

CI/CD

Job description

KFC is seeking a Site Reliability Engineer I in Plano, Texas to support the reliability and operational health of production systems. You will work with Platform Engineering, Development, and Product teams to monitor, troubleshoot, and automate in a hybrid work setup.

The role emphasizes incident response, observability, cloud infrastructure, and IaC. A Bachelor’s degree is preferred along with 1–3+ years in SRE/DevOps and related technologies.