Print Mailing Supervisor

The Imagine Group, LLC; Charlotte (NC); On-site; USD 28,000 - 39,000; Full time

Job summary

The Imagine Group is seeking a Supervisor to lead the mail room/production team on a 2:30 PM to 10:30 PM shift. You will assign daily work, monitor progress, and drive on-time delivery while controlling costs.

You will also coach staff, ensure safety compliance, complete performance reviews, and coordinate with HR on complex cases. Prior experience in printing/manufacturing is preferred.

Qualifications

• Requires a high school diploma or GED and 3+ years in printing, manufacturing, distribution or fulfillment.
• Strong critical thinking and problem-solving abilities to oversee production operations.

Responsibilities

• Assign department work to meet daily production goals and on-time delivery.
• Update SQDIP board and resolve issues or escalate as needed.
• Drive job costing accuracy and track labor costs.
• Record transactions to/from inventory and jobs; reduce rework and waste.
• Review and approve hours and PTO for direct reports; monitor attendance.
• Collect and approve timesheets; ensure correct job codes daily.
• Manage overtime and staffing to control labor costs.
• Ensure compliance with company policies; implement disciplinary actions with HR support.
• Provide training, coaching, and performance feedback; complete annual reviews.
• Ensure ISO training is completed for the team; address safety concerns and incidents.

Skills

Critical thinking

Math skills

Computer skills

Communication

Education

High school diploma or GED

Tools

Word

Excel

Outlook

Job description

Description

At Imagine we go beyond print to help our clients deliver game-changing visual communications from concept to delivery that set the standard for our industry. The first step in this process is hiring great employees! Our innovation teams are the most committed, highly experienced artisans in the business. We are committed to delivering high-quality marketing solutions, in every environment and campaign, helping our clients capture the heart, minds, and loyalty of their customers. For more than 30 years, The Imagine Group has established itself as one of the most influential and innovative visual communications companies in the industry. Join us and let's Imagine a better way together.

Job Summary:

Accomplishes department objectives by supervising staff, organizing and monitoring work process.

Shift: 2:30 PM to 10:30 PM

Job Description:

• Assigns department work as needed to meet daily production goals and on time delivery.
• Update SQDIP board and resolve daily issues / elevate as needed.
• Drive job costing accuracy.
• Ensure proper recording of transactions to/from inventory and jobs and manage reduction in rework / waste.
• Review and approve hours / PTO for direct reports within payroll deadlines. Manage attendance points and related employee communications.
• Collect, review, and approve timesheets for hours and job code accuracy daily.
• Manage labor costs including overtime and flexing associates as needed.
• Notify temporary agency of temporary associate attendance / behavior.
• Ensure compliance to company policies and manage / deliver disciplinary actions for direct reports. Partner with HR on complex cases.
• Provide training, coaching, and counseling to direct reports to achieve department's goals.
• Complete annual performance reviews.
• Ensure ISO training complete for team.
• Listen to employees and address concerns, suggestions, etc.
• Direct employees to complete preventative maintenance as needed and update records.
• Advise manager of potential need to add resources.
• Follow safety protocols and immediately address safety issues and ensure employees are trained on safety protocols for work area. Initiate safety investigation and drives correction action post-accident.
• Perform as line/operator as needed.
• Other duties as assigned.

Supervisory Responsibilities:

• Supervises mail room staff.

Requirements

Minimum Qualifications of Position:

• High school diploma or general education degree (GED)
• Three plus years of experience working in printing, manufacturing, distribution and/or fulfillment.

Preferred Qualifications of Position:

• One plus year of experience managing other employees.
• One plus year in a print or mailing type environment.
• English/Spanish bilingual.

Knowledge and Skills:

• Critical thinking skills.
• Math skills including addition, subtraction, multiplication, division, and measurement.
• Computer skills including, Word, Excel, and Outlook.
• Ability to communicate/understand basic written and verbal instructions.

Working Conditions and Physical Requirements:

• Frequent reaching, bending, climbing, kneeling, crouching, and stooping.
• Frequent standing for prolonged periods of time.
• Frequent walking.
• Ability to lift, pull, push up to 50 pounds.
• Ability to visually inspect all work for defects.
• Manual dexterity for repetitive work.

EEO Statement:

The Imagine Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.