Site Operations Supervisor: Lead Soft Services & Team

ISS Facility Services - North America; Grand Prairie (TX); On-site; USD 67,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

Leave program

Job summary

ISS Facility Services - North America is seeking a Site Operations Supervisor to lead a motivated janitorial and soft services team at a Grand Prairie site. You will plan, organize, and direct daily operations, ensuring a clean, safe, and welcoming environment while aligning with client and ISS objectives.

The role requires 3+ years in facility operations supervision, strong leadership and communication, and CMMS/work-order experience. Competitive salary and full-time benefits apply.

Qualifications

• 3+ years supervisory experience in a Facility Management Operations/Janitorial/Maintenance role with a strong emphasis on people leadership and customer service
• Experience leading frontline teams meeting operational SLA’s and compliance requirements
• Demonstrates strong skills in: Communication, Decision-making, Leadership, and Problem-solving
• Basic computer proficiency skills (Excel, Word, Outlook, CMMS Systems, Smartphone Systems)
• Experience in CMMS software systems and work order management as it pertains to execution of services and coordination of employees involved

Responsibilities

• Directs, supervises, and leads the ISS Facility Operations and Soft Service employees
• Responsible for implementing the overall direction, coordination, and evaluation of site experience activities in partnership with the Site Operations Manager
• Interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance
• Highly visible and the first point of contact for team members and second point of contact for local customers
• Lead and direct the team to ensure the facility is running seamlessly ensuring an inviting environment that is clean, safe, customer-centric, and welcoming
• Work with the team to ensure the dishwashing and food areas are clean, available, organized, and compliant
• Work with team and provide support to the team to ensure the site interior shopping tools maintain appropriate inventory levels
• Lead by example and work directly with the team to quality control our services. Cover shifts as required to ensure service line continuity
• Coaches and encourages the team to have the knowledge, confidence, and empowerment to make decisions that have a great customer experience outcome
• Monitors performance against agreed goals, adapts and acts when required and analyzes customer concerns, meets KPI's/SLA’s

Skills

People leadership

Customer service

Communication

Decision-making

Problem-solving

CMMS familiarity

Tools

CMMS Software

MS Office

Job description

ISS Facility Services - North America is seeking a Site Operations Supervisor to lead a motivated janitorial and soft services team at a Grand Prairie site. You will plan, organize, and direct daily operations, ensuring a clean, safe, and welcoming environment while aligning with client and ISS objectives.

The role requires 3+ years in facility operations supervision, strong leadership and communication, and CMMS/work-order experience. Competitive salary and full-time benefits apply.