Multi-Site Service Excellence Manager

ISS Facility Services - North America; Houston (TX); On-site; USD 70,000 - 73,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

Paid leave

Job summary

The Support Services Manager at ISS Facility Services - North America will oversee multiple client sites to ensure delivery of exceptional customer service. Reporting to the Key Account Manager, you will lead a team of ISS staff, aligning with client values to create a seamless experience for employees and guests.

Ideal candidates bring at least five years in customer service with management experience, strong communication, and solid IT skills.

Qualifications

• At least 5 years in a customer service environment with guest hosting/concierge duties.
• At least 3 years of management experience leading teams at client sites.
• Experience interfacing with all levels of a corporate organization.
• Strong credibility and ability to influence others.
• Excellent financial acumen and IT literacy, including MS Office.

Responsibilities

• Oversee multi-location client facilities to ensure service excellence.
• Lead and develop ISS staff across client sites and report to the Key Account Manager.
• Evaluate employee performance based on completed work and techniques.
• Coordinate work assignments, set priorities, and supervise projects.

Skills

Customer service leadership

Team management

Excellent communication

Problem-solving

Multi-site coordination

Time management

Education

Driver's license

Tools

MS Office

Job description

The Support Services Manager at ISS Facility Services - North America will oversee multiple client sites to ensure delivery of exceptional customer service. Reporting to the Key Account Manager, you will lead a team of ISS staff, aligning with client values to create a seamless experience for employees and guests.

Ideal candidates bring at least five years in customer service with management experience, strong communication, and solid IT skills.