Site Operations Leader — Elevate Customer Service

ISS Facility Services - North America; Olde West Chester (OH); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

Leave program

Job summary

ISS Facility Services - North America is seeking a Site Operations Supervisor to lead a motivated team and deliver a clean, safe, and welcoming site. You will plan, organize, and direct janitorial and soft services while ensuring excellent customer experience and KPI delivery.

You will report to the Site Operations Manager, coach staff, manage shifts, and collaborate with vendors and stakeholders to maintain service quality and operational uptime.

Qualifications

• 3+ years supervisory experience in a Facility Management Operations/Janitorial/Maintenance role with a strong emphasis on people leadership and customer service.
• Experience leading frontline teams meeting operational SLA’s and compliance requirements.
• Demonstrates strong skills in: Communication, Decision-making, Leadership, and Problem-solving.
• Basic computer proficiency skills (Excel, Word, Outlook, CMMS Systems, Smartphone Systems)

Responsibilities

• Directs, supervises, and leads the ISS Facility Operations and Soft Service employees.
• Responsible for implementing the overall direction, coordination, and evaluation of site experience activities in partnership with the Site Operations Manager.
• Interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance.
• Highly visible and the first point of contact for team members and second point of contact for local customers.
• Lead and direct the team to ensure the facility is running seamlessly ensuring an inviting environment that is clean, safe, customer-centric, and welcoming.
• Work with the team to ensure the dishwashing and food areas are clean, available, organized, and compliant.
• Work with team and provide support to the team to ensure the site interior shopping tools maintain appropriate inventory levels.
• Lead by example and work directly with the team to quality control our services. Cover shifts as required to ensure service line continuity
• Coaches and encourages the team to have the knowledge, confidence, and empowerment to make decisions that have a great customer experience outcome
• Monitors performance against agreed goals, adapts and acts when required and analyzes customer concerns, meets KPI's/SLA’s
• Drive a culture of proactivity and contribute in a positive way to the facility operation in order to effectively prevent or address potential problems

Skills

Supervisory experience

Team leadership

CMMS familiarity

MS Office proficiency

Tools

CMMS software

Job description

ISS Facility Services - North America is seeking a Site Operations Supervisor to lead a motivated team and deliver a clean, safe, and welcoming site. You will plan, organize, and direct janitorial and soft services while ensuring excellent customer experience and KPI delivery.

You will report to the Site Operations Manager, coach staff, manage shifts, and collaborate with vendors and stakeholders to maintain service quality and operational uptime.