Operations Supervisor

ISS Facility Services - North America; Olde West Chester (OH); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

Leave program

Job summary

ISS Facility Services - North America is seeking a Site Operations Supervisor to lead a motivated team and deliver a clean, safe, and welcoming site. You will plan, organize, and direct janitorial and soft services while ensuring excellent customer experience and KPI delivery.

You will report to the Site Operations Manager, coach staff, manage shifts, and collaborate with vendors and stakeholders to maintain service quality and operational uptime.

Qualifications

• 3+ years supervisory experience in a Facility Management Operations/Janitorial/Maintenance role with a strong emphasis on people leadership and customer service.
• Experience leading frontline teams meeting operational SLA’s and compliance requirements.
• Demonstrates strong skills in: Communication, Decision-making, Leadership, and Problem-solving.
• Basic computer proficiency skills (Excel, Word, Outlook, CMMS Systems, Smartphone Systems)

Responsibilities

• Directs, supervises, and leads the ISS Facility Operations and Soft Service employees.
• Responsible for implementing the overall direction, coordination, and evaluation of site experience activities in partnership with the Site Operations Manager.
• Interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance.
• Highly visible and the first point of contact for team members and second point of contact for local customers.
• Lead and direct the team to ensure the facility is running seamlessly ensuring an inviting environment that is clean, safe, customer-centric, and welcoming.
• Work with the team to ensure the dishwashing and food areas are clean, available, organized, and compliant.
• Work with team and provide support to the team to ensure the site interior shopping tools maintain appropriate inventory levels.
• Lead by example and work directly with the team to quality control our services. Cover shifts as required to ensure service line continuity
• Coaches and encourages the team to have the knowledge, confidence, and empowerment to make decisions that have a great customer experience outcome
• Monitors performance against agreed goals, adapts and acts when required and analyzes customer concerns, meets KPI's/SLA’s
• Drive a culture of proactivity and contribute in a positive way to the facility operation in order to effectively prevent or address potential problems

Skills

Supervisory experience

Team leadership

CMMS familiarity

MS Office proficiency

Tools

CMMS software

Job description

Be part of something bigger!

Do you love leading an engaged team and watching them grow by creating a dynamic and inclusive working environment? Are you passionate about setting high service standards, ensuring customer satisfaction day in and day out, feeling your purpose come to life at the workplace? We have a fantastic opportunity available as a

Be part of something bigger!

Do you love leading an engaged team and watching them grow by creating a dynamic and inclusive working environment? Are you passionate about setting high service standards, ensuring customer satisfaction day in and day out, feeling your purpose come to life at the workplace? We have a fantastic opportunity available as a Site Operations Supervisor that will allow you to do just that and more! Join ISS and become part of something bigger!

Purpose

As a Site Operations Supervisor, you will be responsible for leading a motivated and service-minded team with the purpose to ensure that your site runs smoothly every day, with that good-feeling buzz floating through the building. Reporting to the Site Operations Manager, you will plan, organize, and direct operational and Soft Service team members and activities to achieve the clients’ and ISS objectives while working within the ISS high standards of quality. The Site Operations Supervisor interfaces and collaborates with direct reports, vendors, and local stakeholders, taking ownership of the site performance and feel.

Success Criteria

• Motivating, engaging, and leading an inclusive team of employees performing critical work including Janitorial Services, Dishwashing, and Cart Attending
• Creating clarity of direction, ensuring a clear connection between our OneISS purpose, strategy, and business excellence
• Executing and optimizing operational and Soft Services’ team responsibilities to ensure seamless delivery of services
• Communicating consistently with team members providing oversight to ensure necessary coverage during business hours
• Navigating in a dynamic and fast paced environment while balancing responsibilities of the role, providing oversight and stop gap support for the operational team, and meet deliverables

Key Areas of Collaboration and Influence

• Communicate effectively with colleagues at multiple accounts and across the company so that information is disseminated effectively
• Participate in project groups and meetings as required to ensure consistent learning and development of self, the team, and the account
• Transforming the account successes into promoting and further development of ISS

Ideal Candidate Experience

• 3+ years supervisory experience in a Facility Management Operations/Janitorial/Maintenance role with a strong emphasis on people leadership and customer service
• Experience leading frontline teams meeting operational SLA’s and compliance requirements
• Demonstrates strong skills in: Communication, Decision-making, Leadership, and Problem-solving
• Basic computer proficiency skills (Excel, Word, Outlook, CMMS Systems, Smartphone Systems)
• Experience in CMMS software systems and work order management as it pertains to execution of services and coordination of employees involved

Key Accountabilities

• Directs, supervises, and leads the ISS Facility Operations and Soft Service employees
• Responsible for implementing the overall direction, coordination, and evaluation of site experience activities in partnership with the Site Operations Manager
• Interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance
• Highly visible and the first point of contact for team members and second point of contact for local customers
• Lead and direct the team to ensure the facility is running seamlessly ensuring an inviting environment that is clean, safe, customer-centric, and welcoming
• Work with the team to ensure the dishwashing and food areas are clean, available, organized, and compliant
• Work with team and provide support to the team to ensure the site interior shopping tools maintain appropriate inventory levels
• Lead by example and work directly with the team to quality control our services. Cover shifts as required to ensure service line continuity
• Coaches and encourages the team to have the knowledge, confidence, and empowerment to make decisions that have a great customer experience outcome
• Monitors performance against agreed goals, adapts and acts when required and analyzes customer concerns, meets KPI's/SLA’s
• Drive a culture of proactivity and contribute in a positive way to the facility operation in order to effectively prevent or address potential problems

Physical Demands & Work Environment

• A valid driver's license may be required for this role, depending on the work site or location, as local travel by car within certain metropolitan areas may be necessary
• Prolonged periods walking or standing
• Must be able to lift, carry, and place up to 50 pounds at a time
• Must be able to work schedules that include days, nights, weekends, and/or holidays as needed

HSEQ Compliance

All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

ISS offers full time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $65000 per year - $75000 per year. Final compensation will be determined based on experience and skills and may vary from the range listed above.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.