Site Operations Supervisor — Elevate Client Experience

Canon Business Process Services, Inc.; Wichita (KS); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay & benefits

Comprehensive training and development

Employee discounts on entertainment, 


Job summary

Canon Business Process Services, Inc. is seeking a on-site supervisor at a client site in Wichita, KS to oversee contracted activities and ensure staff meet quality and productivity standards defined by the client and management.

You will interface with the client, operations team, and corporate departments to drive service excellence. The role requires effective communication, payroll and billing coordination, and the ability to oversee budgets and vendor interactions while guiding staff toward

Qualifications

• Associate's Degree preferred or equivalent experience.
• 2 or more years supervisory experience preferred in reprographic/mail setting.
• Excellent customer service, professional attitude and appearance are a must.
• Ability to work overtime & meet deadlines.
• Possess strong communication skills.

Responsibilities

• Assist with the management of all services contracted by client at the assigned site.
• Ensure staff is meeting quality and productivity standards as defined by client and manager.
• Ensure proper maintenance and usage of all equipment and supplies.
• Interface with the client, Operations team, and Corporate departments.
• Assist manager with the completion of staff payroll, site billing, service enhancements and employee of the month nominations on a timely basis.
• Supervise tasks or special projects and ensure their completion by set deadlines.
• Initiate communication and problem solving with manager in addressing client’s issues.
• Assist manager to manage budget and control expenses effectively.
• Prepare monthly production and volume reports in order to measure productivity and prepare billing charges.
• May contact and negotiate with outside vendors, if necessary.
• Perform other duties as requested by Site Manager and client.

Skills

Supervisory experience

Customer service

Communication skills

Overtime capable

Education

Associate's degree or equivalent experience

Job description

Canon Business Process Services, Inc. is seeking a on-site supervisor at a client site in Wichita, KS to oversee contracted activities and ensure staff meet quality and productivity standards defined by the client and management.

You will interface with the client, operations team, and corporate departments to drive service excellence. The role requires effective communication, payroll and billing coordination, and the ability to oversee budgets and vendor interactions while guiding staff toward