Site Operations Manager - Tenant Experience & Safety

E V Bishoff Company; Cleveland (OH); On-site; USD 55,000 - 90,000; Full time

Job summary

E.V. Bishoff Company seeks a Site Manager in Cleveland, OH to oversee daily operations, lead on-site staff, and ensure exceptional tenant service.

The role emphasizes safety, compliance, and proactive issue resolution to maintain top-tier property standards. Ideal candidates hold a related degree with 3+ years of building/site management experience, strong leadership, CRM proficiency, and excellent communication skills.

Qualifications

• Associates or Bachelor’s degree in Construction Management, Real Estate, Marketing, Sales, Business, or a related field
• Minimum of 3 years in apartment or building site management
• Proven track record retaining customers/tenants
• Strong knowledge of building compliance and regulations at the local and state level
• Excellent leadership and team management skills
• Proficient in CRM systems
• Advanced knowledge of Excel, Word, Outlook, PowerPoint
• Strong problem-solving and decision-making abilities
• Exceptional communication and interpersonal skills
• Strong organizational and time-management skills
• Ability to work under pressure

Responsibilities

• Oversee and manage tenant appreciation activities
• Coordinate and supervise on site personnel and subcontractors
• Conduct daily site inspections to ensure compliance with safety and E.V. Bishoff's quality standards
• Resolve any issues or conflicts promptly and professionally
• Implement and enforce health and safety regulations to ensure a safe and clean environment
• Manage site documentation, including permits, contracts, and reports
• Prepare and present site reports to the Superintendent and Regional Property Manager
• Schedule and coordinate materials delivery
• Keep common areas in pristine condition and well supplied
• Facilitate regular site meetings to discuss project updates and address all concerns
• Ensure complete tenant satisfaction
• Identify and mitigate potential risks and have them addressed and corrected
• Maintain high attention to detail
• Foster a positive culture for the tenants and the staff

Skills

Leadership

Team management

CRM proficiency

Problem-solving

Communication

Time management

Education

Bachelor’s or Associate’s degree in CM/Real Estate/Business

Tools

CRM systems

Excel

Word

Outlook

PowerPoint

Job description

E.V. Bishoff Company seeks a Site Manager in Cleveland, OH to oversee daily operations, lead on-site staff, and ensure exceptional tenant service.

The role emphasizes safety, compliance, and proactive issue resolution to maintain top-tier property standards. Ideal candidates hold a related degree with 3+ years of building/site management experience, strong leadership, CRM proficiency, and excellent communication skills.