Site Operations Manager - Compliance & Growth

SBM Management Services, LP; Olde West Chester (OH); On-site; USD 65,000 - 70,000; Full time

Job summary

SBM Management Services, LP in Ohio seeks a Site Manager to direct company programs and ensure contract compliance between SBM and the customer, while overseeing service schedules, safety, quality, and budget alignment. The role requires leading site operations, supervising staff, and coordinating with clients to address service requests and improvements.

The position involves travel, a Bachelor’s degree in business or related field, and strong communication and leadership skills to drive

Qualifications

• Bachelor’s degree in business, communications, or related field from a four-year college or university with 2–5 years of experience; or equivalent combination of education and experience.
• Proficiency in Microsoft Office and general computer skills.
• Bilingual a plus and strong communication skills.

Responsibilities

• Plans and develops work schedules to ensure adequate service.
• Prepares schedules for service personnel, assigns personnel to routes.
• Inspects and evaluates physical condition of establishment for program compliance, i.e. safety, quality, and service.
• Conduct quality audits to ensure all work has been completed and quality meets expectations.
• Audits and maintains inventories supplies and equipment.
• Investigates new and promotes improved equipment and methods.
• Reviews customer requests for service to ascertain cause for service request, type of malfunction, and address with manager.
• Implements organization policies and goals.
• Analyzes & facilitates budget requests to identify areas in which reductions can be made.
• Assist in the promotion of services performed to develop new markets, increase share of market, and obtain competitive position in industry.
• Inspects plant and evaluates use of space and facilities.
• Assists with plans, budgets, and schedules modifications including cost estimates bid sheets and contracts.
• Ensures that site meets budget goals on a sustaining basis.
• Assist in the development of long-range plans, conceptual designs, and capital outlay requirements for program/process improvements.
• Coordinates program specifications, requirements for proposals and contracts, and associated documents.
• Maintains data for preparing estimates.
• Maintain and report on financial part of business, such as, labor hours, overhead, supplies, expenses, billing, forecasting and any changes to these areas.
• Maintain a safe work environment for self and employees.
• Ensure compliance with local, state, and federal regulations, such as, FLSA, OSHA, ADA, etc.
• Directs supervisory management engaged in support of facilities programs.
• Acts as liaison between company, customers, clients, employees, and subcontractors.
• Maintains contract and contractor status databases.
• Reviews all correspondence concerning contractors and responds as appropriate.
• Establishes and maintains contact with contractors to ensure the smooth working of the contract process.
• Conduct and attend meetings to communicate top down, and bottom up on a consistent real time basis, with customers, clients, and employees.
• Assist with human resource concerns and issues.
• Some travel is required for this position.

Skills

Verbal communication

Written communication

Customer service

Project management

Time management

Presentation skills

Coaching & training

Education

Bachelor’s degree in business, communications, or related field

Tools

Microsoft Office

Job description

SBM Management Services, LP in Ohio seeks a Site Manager to direct company programs and ensure contract compliance between SBM and the customer, while overseeing service schedules, safety, quality, and budget alignment. The role requires leading site operations, supervising staff, and coordinating with clients to address service requests and improvements.

The position involves travel, a Bachelor’s degree in business or related field, and strong communication and leadership skills to drive