Site Operations Leader for Fleet & Member Experience

Flexcar; Houston (TX); On-site; USD 79,000 - 108,000; Full time

Benefits offered by this job

Flexible PTO

401(k) with company match

Health insurance from day one

Discounted employee rate on Flexcar

Weekly pay

Other amazing perks

Job summary

Flexcar is seeking a Site Manager to lead daily hub operations in Houston, ensuring operational excellence, cost control, and a superior member experience. You will own full P&L, fleet performance, staffing, vendor management, and on-time fulfillment seven days a week.

This role drives efficiency, maintains quality standards, and promotes continuous improvement while collaborating with HQ. Experience in team leadership, cost control, and KPI-driven decision making is essential.

Qualifications

• Ability to lead daily hub operations with a focus on P&L, fleet readiness, and member experience.
• Strong leadership with hiring, training, and team development skills.
• Cost-conscious decision making and vendor relationship management.
• Commitment to safe, efficient, and compliant site operations.
• Data-driven mindset with KPI tracking and continuous improvement

Responsibilities

• Oversee daily hub operations, fleet readiness, and MC schedules.
• Hire, train, and lead the site team to ensure top performance.
• Manage local cost side of the P&L and drive profitability.
• Ensure service, fleet, inventory, and member experience meet standards.
• Monitor KPIs: inventory, turnaround times, NPS, utilization, cost per mile.
• Maintain a clean, safe site and align with brand standards.
• Collaborate with HQ on new programs and improvements.

Skills

Drive & Work Ethic

Excellence mindset

People Skills

Coachable & Curious

Analytical Thinking

Grit & Humility

Job description

Flexcar is seeking a Site Manager to lead daily hub operations in Houston, ensuring operational excellence, cost control, and a superior member experience. You will own full P&L, fleet performance, staffing, vendor management, and on-time fulfillment seven days a week.

This role drives efficiency, maintains quality standards, and promotes continuous improvement while collaborating with HQ. Experience in team leadership, cost control, and KPI-driven decision making is essential.