General Manager

Flexcar; Houston (TX); On-site; USD 79,000 - 108,000; Full time

Benefits offered by this job

Flexible PTO

401(k) with company match

Health insurance from day one

Discounted employee rate on Flexcar

Weekly pay

Other amazing perks

Job summary

Flexcar is seeking a Site Manager to lead daily hub operations in Houston, ensuring operational excellence, cost control, and a superior member experience. You will own full P&L, fleet performance, staffing, vendor management, and on-time fulfillment seven days a week.

This role drives efficiency, maintains quality standards, and promotes continuous improvement while collaborating with HQ. Experience in team leadership, cost control, and KPI-driven decision making is essential.

Qualifications

• Ability to lead daily hub operations with a focus on P&L, fleet readiness, and member experience.
• Strong leadership with hiring, training, and team development skills.
• Cost-conscious decision making and vendor relationship management.
• Commitment to safe, efficient, and compliant site operations.
• Data-driven mindset with KPI tracking and continuous improvement

Responsibilities

• Oversee daily hub operations, fleet readiness, and MC schedules.
• Hire, train, and lead the site team to ensure top performance.
• Manage local cost side of the P&L and drive profitability.
• Ensure service, fleet, inventory, and member experience meet standards.
• Monitor KPIs: inventory, turnaround times, NPS, utilization, cost per mile.
• Maintain a clean, safe site and align with brand standards.
• Collaborate with HQ on new programs and improvements.

Skills

Drive & Work Ethic

Excellence mindset

People Skills

Coachable & Curious

Analytical Thinking

Grit & Humility

Job description

Job Title: General Manager- Site Lead

Location: Houston, TX (Onsite)

Employment Type: Full-Time

Classification: Exempt

Compensation: $79,000- $108,000 - Bonus (Full Benefits Day One)

Who we are

Flexcar is completely reimagining car ownership. We offer the world’s first month-to-month car lease, with insurance and maintenance included. Members can swap cars anytime as their needs change, without the commitment or hassle of traditional car ownership. By combining operational expertise with technology, data, and AI, we’re transforming every aspect of the customer journey and delivering a more affordable, flexible, and hassle-free alternative to buying or leasing.

Job Summary

Flexcar is seeking a Site Manager to lead day-to-day operations, ensuring operational excellence, cost control, and exceptional member experience. This role is responsible for maintaining full P&L compliance, fleet performance, staffing, vendor management, on time fulfillment, vehicle quality and execution of all site activities-7 days a week. The Site Manager will drive efficiency, maintain quality standards, and adapt quickly to changing business needs while fostering a culture of continuous improvement.

Who We're Looking For

• Drive & Work Ethic – Brings urgency and energy every day. Excited about taking on additional responsibility.


• Pursuit of Excellence – Holds themselves to high standards. Never settles for "good enough." Takes pride in their work.


• People Skills – Communicates with clarity and empathy. Builds trust with customers and teammates in moments that matter.


• Coachable & Curious – Learns fast. Applies feedback quickly. Never satisfied - always looking to improve.


• Analytical Thinking – Comfortable with data and spreadsheets. Strong analytical and problem-solving skills.


• Grit & Humility – No job is beneath them. They jump in - whether it's troubleshooting a tech issue or washing a car.

What You'll Do

• Oversee daily operations across the hub: manage fleet readiness, create MC (Member Concierge) schedules, and maintain strong vendor and partner relationships


• Own the full performance of a Flexcar location - including hiring, training, and leading the team


• Manage the local cost side of the P&L, making cost-conscious decisions that impact profitability and drive sustainable growth


• Ensure consistent execution across service, fleet, member experience, and inventory


• Monitor and drive KPIs: available inventory, turnaround times, NPS, utilization, cost per mile


• Ensure an exceptional member experience - clean cars, on-time orders, and 5-star service


• Maintain a clean, safe, and efficient physical site that meets Flexcar brand standards


• Collaborate with HQ teams to implement new programs and identify operational improvements


• Roles at this level may specialize as General Managers or in focused leadership roles like Fleet Manager or Member Experience Manager, depending on skills and business needs

Your Core KPIs

• Customer Experience Score


• Inventory Availability Score


• Unavailability Score


• Fleet Utilization Score

What Tops Off The Tank

• Rest & Relaxation: Flexible PTO policy.


• Future Savings: Benefit from a 401(k) plan with company match from day one.


• Benefits: Excellent, low-cost healthcare coverage including medical, dental, vision, and eligibility day one.


• Drive a Flexcar! Discounted employee rate on Flexcar products and no annual membership fee.


• Weekly Pay


• And other amazing perks!

Disclaimer

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

Equal Opportunity Employer

Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.