Site Operations Lead: Inventory & Customer Success

NAPA Auto Parts; New Philadelphia (OH); Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

NAPA Auto Parts seeks a capable operations leader to provide management assistance at IBS locations. You will develop staff, uphold high performance standards, and protect inventory while ensuring cleanliness and asset integrity across the site.

You will also drive positive customer relationships through open discussions and proactive service. The role requires leadership in a fast-paced automotive aftermarket environment, strong communication, and the ability to coach and develop a

Qualifications

• Must have HS Diploma or equivalent.
• Technical school or college degree a plus.
• ASE certification within twelve months desired.
• Ability to manage two or more people, prioritize and delegate.
• Strong communication and detail-oriented mindset.
• Leadership experience in automotive after-market industry preferred.
• Proficiency with store services and ability to learn customer fleet management software.

Responsabilités

• Improve customer satisfaction and foster strong customer staff relationships.
• Manage inventory and ROI, ensuring accuracy and shrink reduction.
• Utilize tools to track value-added items for customers.
• Develop and maintain relationships with local non-NAPA vendors.
• Respond promptly to customer purchase and service questions.
• Ensure compliance with all contract requirements and IBS policies.
• Collaborate with management to strategize on IBS value delivery.
• Oversee daily, weekly, and monthly reconciliation with Site Manager.

Connaissances

Leadership

Communication

Problem solving

Attention to detail

Inventory management

Team development

Formation

HS Diploma or equivalent

Technical school or college degree a plus

ASE certification within twelve months

Outils

Microsoft Office

POS system

Fleet management software

Internet parts research

Description du poste

NAPA Auto Parts seeks a capable operations leader to provide management assistance at IBS locations. You will develop staff, uphold high performance standards, and protect inventory while ensuring cleanliness and asset integrity across the site.

You will also drive positive customer relationships through open discussions and proactive service. The role requires leadership in a fast-paced automotive aftermarket environment, strong communication, and the ability to coach and develop a