Automotive Retail Store Lead & Ops Coach

NAPA Auto Parts; Manchester (CT); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Wellness programs

Job summary

NAPA Auto Parts is seeking an Assistant Store Manager to lead our retail store operations and drive exceptional customer service. You will support the Store Manager across all tasks, while maintaining direct sales responsibilities and ensuring coverage, inventory control, and safety standards.

The role emphasizes coaching team members, overseeing counter sales, receiving, delivery coordination, and housekeeping, with overtime and keyholder duties as needed.

Qualifications

• High school diploma or equivalent.
• Experience in the automotive aftermarket industry or willingness to learn all things automotive.
• Leadership experience.
• Passion for delivering customer care and building long-term relationships.

Responsibilities

• Partner daily with Store Manager on operations, sales execution, inventory health, labor/scheduling alignment, and team performance.
• Actively sell and build customer relationships across retail and wholesale channels (in-store, phone, and external dealer/wholesale calls as needed).
• Model expected behaviors, processes, and customer standards.
• Execute or oversee opening and closing routines (security, cash reconciliation, end-of-day reporting, facility readiness).
• Handle or support administrative tasks: scheduling input, compliance documentation, performance tracking/reporting, and basic P&L awareness items.
• Monitor and act on core store metrics (sales, inventory accuracy/turn, customer satisfaction, cleanliness/organization, labor efficiency, loss prevention).
• Provide leadership oversight, training and overall performance management for flexible execution of all store functions.
• Support talent development: provide coaching, and mentor successors for advancement.
• Drive adherence to safety, asset protection, operational processes, and continuous improvement initiatives.

Skills

Automotive knowledge

Customer service

Operations

Leadership

Education

High school diploma or equivalent

Job description

NAPA Auto Parts is seeking an Assistant Store Manager to lead our retail store operations and drive exceptional customer service. You will support the Store Manager across all tasks, while maintaining direct sales responsibilities and ensuring coverage, inventory control, and safety standards.

The role emphasizes coaching team members, overseeing counter sales, receiving, delivery coordination, and housekeeping, with overtime and keyholder duties as needed.