Assistant Site Manager

Express Wash Operations LLC; Johnson City (TN); On-site; USD 38,000 - 47,000; Full time

Job summary

Whistle Express is seeking an Assistant Site Manager to support the Site Manager in overseeing all site operations, focusing on training, coaching, safety, and delivering outstanding customer experiences. This role blends hands-on leadership with mentoring the team to drive sales, maintain equipment, and uphold Sparkle Assurance quality for every customer.

You will help drive sales, monitor equipment, maintain safety standards, and promote unlimited wash memberships while ensuring daily

Responsibilities

• Team Development & Support: Assist in onboarding new team members, ensuring they understand company values, site procedures, and role expectations.
• Customer Experience: Greet customers warmly and ensure they feel welcomed and valued at every visit; address concerns promptly, escalating when necessary.
• Operational Excellence: Check equipment daily, follow safety protocols, assist with routine cleaning and maintenance, monitor inventory and restocking needs.
• Sales Support: Promote unlimited wash memberships and other services; upsell additional services to help achieve site sales goals.
• Problem-Solving & Decision Making: Respond to customer concerns, identify operational issues, and make quick, informed decisions to keep operations on track.

Job description

As an Assistant Site Manager at Whistle Express, you will support the Site Manager in overseeing all aspects of site operations, ensuring operational excellence, team development, and outstanding customer experiences. This role combines hands‑on leadership with a focus on training, coaching, and supporting your team while helping drive sales, maintain equipment and safety standards, and uphold our “Sparkle Assurance” quality for every customer. As an Assistant Site Manager at Whistle Express, you will support the Site Manager in overseeing all aspects of site operations, ensuring operational excellence, team development, and outstanding customer experiences. This role combines hands‑on leadership with a focus on training, coaching, and supporting your team while helping drive sales, maintain equipment and safety standards, and uphold our “Sparkle Assurance” quality for every customer.

As an Assistant Site Manager at Whistle Express, you will support the Site Manager in overseeing all aspects of site operations, ensuring operational excellence, team development, and outstanding customer experiences. This role combines hands‑on leadership with a focus on training, coaching, and supporting your team while helping drive sales, maintain equipment and safety standards, and uphold our “Sparkle Assurance” quality for every customer.

Key Responsibilities:

Team Development & Support

• Assist in onboarding new team members, ensuring they understand company values, site procedures, and role expectations.
• Provide guidance and support to team members as needed to help them improve and succeed.
• Support scheduling and shift management to ensure adequate staffing and fair team workload.
• Promote a positive team culture by recognizing achievements, encouraging collaboration, and addressing conflicts promptly.
• Help identify training needs and coordinate development opportunities to enhance team capabilities and engagement.

Customer Experience

• Greet customers warmly and ensure they feel welcomed and valued at every visit.
• Answer customer questions about services, membership options, and promotions clearly and courteously.
• Address and resolve customer concerns or issues promptly, escalating to the Site Leader when necessary.
• Promote unlimited wash memberships and other services to enhance customer engagement and retention.
• Monitor the site for opportunities to improve customer experience, providing feedback or suggestions to the Site Leader.

Operational Excellence

• Check equipment daily to ensure proper functionality and report any issues to the Site Leader.
• Support site safety by following protocols and helping team members maintain safe work practices.
• Assist with routine cleaning and maintenance to uphold quality standard.
• Monitor inventory levels of supplies and communicate needs to the Site Leader for restocking.
• Help identify operational challenges and suggest improvements to keep daily operations running smoothly.

Sales Support

• Promote unlimited wash memberships and other services to customers during their visit.
• Assist in upselling additional services or products to help achieve site sales goals.
• Support the implementation of site promotions and marketing initiatives.
• Track sales activity and provide feedback to the Site Leader on opportunities to increase revenue.

Problem-Solving and Decision Making

• Respond to customer concerns and questions, escalating to the Site Leader when necessary.
• Identify operational issues as they arise and suggest practical solutions to maintain smooth site operations.
• Make quick, informed decisions to keep daily operations on track and minimize disruptions.
• Collaborate with team members to address challenges and improve overall site performance.