Site Manager: People, Performance & Customer Experience

Express Wash Operations LLC; Shelbyville (KY); On-site; USD 42,000 - 54,000; Full time

Job summary

Express Wash Operations LLC is seeking a Site Manager to lead Take 5 and Whistle Express car wash locations in Kentucky. You will oversee daily operations, safety, team performance, and customer experience, ensuring efficient service and high quality standards.

The role requires driving sales, managing labor, and maintaining equipment through proactive maintenance and vendor support. The ideal candidate will demonstrate strong leadership, excellent communication, and a proven ability to coach

Qualifications

• Demonstrated leadership and performance management abilities.
• Strong customer service mindset with excellent communication skills.
• Ability to operate in a fast-paced outdoor environment.
• Strong problem-solving and decision-making skills.
• Reliable, self-motivated, organized, and capable of running all site operations.

Responsibilities

• Recruit, hire, train, coach, and performance manage all team members.
• Build a positive culture grounded in company values.
• Ensure safety, customer service, and operational standards are met.
• Deliver an exceptional customer experience.
• Oversee site operations and equipment performance to maintain quality and throughput.
• Drive sales, profitability and business results.
• Monitor KPIs and adjust staffing or workflow to achieve targets.

Skills

Leadership

Customer service

Communication

Teambuilding

Problem solving

Operations management

Job description

Express Wash Operations LLC is seeking a Site Manager to lead Take 5 and Whistle Express car wash locations in Kentucky. You will oversee daily operations, safety, team performance, and customer experience, ensuring efficient service and high quality standards.

The role requires driving sales, managing labor, and maintaining equipment through proactive maintenance and vendor support. The ideal candidate will demonstrate strong leadership, excellent communication, and a proven ability to coach