Assistant Site Manager — Ops Leader & Guest Experience

Express Wash Operations LLC; Louisville (KY); On-site; USD 45,000 - 60,000; Full time

Job summary

Take 5 Car Wash in Louisville, KY is seeking an Assistant Site Manager to support the Site Manager in overseeing daily operations, training teammates, and delivering exceptional customer experiences.

You will help with onboarding, scheduling, safety, promoting unlimited wash memberships, driving sales, and maintaining equipment and standards; you’ll lead by example and collaborate with the team to keep operations smooth and efficient.

Qualifications

• Onboarding new teammates and ensuring they understand site procedures and role expectations.
• Guidance and support to help team members improve and succeed.
• Assist with scheduling and shift management for staffing balance.
• Promote a positive team culture and resolve conflicts promptly.
• Identify training needs and coordinate development opportunities.

Responsibilities

• Greet customers warmly and ensure a welcoming experience at every visit.
• Answer questions about services, memberships, and promotions clearly.
• Address and resolve customer concerns; escalate to Site Leader when needed.
• Promote unlimited wash memberships and other services to boost engagement and retention.
• Monitor operations to identify opportunities for improving customer experience.

Skills

Leadership

Coaching

Training

Customer service

Sales support

Job description

Take 5 Car Wash in Louisville, KY is seeking an Assistant Site Manager to support the Site Manager in overseeing daily operations, training teammates, and delivering exceptional customer experiences.

You will help with onboarding, scheduling, safety, promoting unlimited wash memberships, driving sales, and maintaining equipment and standards; you’ll lead by example and collaborate with the team to keep operations smooth and efficient.