Site Manager: Lead Operations, Growth & Customer Experience

Whistle Express Car Wash; Wilmington (NC); On-site; USD 50,000 - 75,000; Full time

Job summary

Whistle Express Car Wash in Wilmington, North Carolina, is seeking a Site Manager to lead team recruitment, ensure operational efficiency, and deliver exceptional customer experiences. The ideal candidate should have a strong customer service mindset, excellent communication skills, and proven leadership abilities. Responsibilities include managing daily operations, driving sales initiatives, and ensuring compliance with health and safety standards. A flexible schedule and ability to work outdoors are required. Join us to take the wheel in driving performance across our growing territory.

Qualifications

• Strong customer service mindset and excellent communication skills.
• Demonstrated leadership, teambuilding, and performance management abilities.
• Ability to operate effectively in a fast paced, hands-on outdoor environment.
• Strong problem-solving and decision-making skills.
• Reliable, self-motivated, organized, and capable of independently running all aspects of site operations.
• Flexible schedule, including weekends and holidays.

Responsibilities

• Recruit, hire, train, coach, and performance manage all team members.
• Champion a welcoming, service-oriented environment where every customer feels valued.
• Own all daily operational workflow and ensure efficiency, accuracy, and safety.
• Set and manage site-level sales, membership, labor, and operational targets.
• Enforce all health, safety, and environmental protocols.

Skills

Customer service mindset

Excellent communication skills

Leadership

Team building

Problem-solving

Job description

Whistle Express Car Wash in Wilmington, North Carolina, is seeking a Site Manager to lead team recruitment, ensure operational efficiency, and deliver exceptional customer experiences. The ideal candidate should have a strong customer service mindset, excellent communication skills, and proven leadership abilities. Responsibilities include managing daily operations, driving sales initiatives, and ensuring compliance with health and safety standards. A flexible schedule and ability to work outdoors are required. Join us to take the wheel in driving performance across our growing territory.