Site Operations Lead - Customer Experience & Team Growth

Whistle Express Car Wash; Wilson (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

Whistle Express Car Wash is seeking an Assistant Site Manager in Wilson, NC, to support the Site Manager in overseeing daily operations and delivering exceptional customer experiences. You will lead the team, provide coaching, and help drive sales while maintaining equipment and safety standards.

The role emphasizes hands-on leadership, training, and a positive team culture, with opportunities to contribute to process improvements and customer satisfaction.

Qualifications

• Onboard and train new team members to uphold company procedures and values.
• Coordinate scheduling and shift coverage to balance workload.

Responsibilities

• Assist in onboarding and coaching staff to improve performance and engagement.
• Greet customers and answer questions about services and memberships.
• Promote unlimited wash memberships and other services to drive sales.
• Monitor equipment cleanliness and site safety practices.
• Support Site Manager in executing promotions and driving revenue.
• Track sales activity and provide feedback to improve site performance.

Skills

Team leadership

Customer service

Staff training

Shift scheduling

Upselling

Job description

Whistle Express Car Wash is seeking an Assistant Site Manager in Wilson, NC, to support the Site Manager in overseeing daily operations and delivering exceptional customer experiences. You will lead the team, provide coaching, and help drive sales while maintaining equipment and safety standards.

The role emphasizes hands-on leadership, training, and a positive team culture, with opportunities to contribute to process improvements and customer satisfaction.