Site Manager: Lead a Fast-Growth Eco Car Wash Team

Express Wash Concepts LLC; United States; On-site; USD 55,000 - 74,000; Full time

Benefits offered by this job

Health care benefits

401k with company match

Unlimited Wash Club membership

Company-provided uniforms

Paid vacation

Educational reimbursement

Recognition programs

Ongoing training

Job summary

Express Wash Concepts LLC is seeking a Site Manager to cultivate a strong customer service culture, lead a team, and drive site performance. You will oversee daily operations, sales goals, and the customer experience across the Express Wash Concepts brand portfolio.

You will manage staffing, scheduling, and budgeting while training new team members and maintaining equipment and facilities to the highest standards. Growth opportunities exist within leadership roles as the company expands.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Minimum 2–5 years of leadership experience, preferably in a customer-facing or operational role.
• At least 2 years of customer service experience with proven de-escalation and conflict resolution skills.
• Ability to work flexible hours, including weekends and holidays. Strong communication and leadership abilities with a focus on motivating teams.

Responsibilities

• Create and maintain a customer service culture at the site and be the main contact for customer service issues.
• Maintain sales goals and educate customers on unlimited wash club benefits.
• Manage site appearance, equipment, facilities, and staffing to ensure high quality and safety.
• Motivate employees, set and monitor goals, and ensure sales, customer satisfaction, and retention targets are met.
• Assist with recruiting, training, and onboarding new team members; manage site scheduling and labor budgets.
• Conduct regular team performance reviews and oversee inventory management; ensure accountability and performance excellence.

Skills

Leadership experience

Customer service

De-escalation

Communication

Team motivation

Education

High school diploma

Associate degree

Bachelor’s degree

Tools

POS systems

Microsoft Office

Google Workspace

Job description

Express Wash Concepts LLC is seeking a Site Manager to cultivate a strong customer service culture, lead a team, and drive site performance. You will oversee daily operations, sales goals, and the customer experience across the Express Wash Concepts brand portfolio.

You will manage staffing, scheduling, and budgeting while training new team members and maintaining equipment and facilities to the highest standards. Growth opportunities exist within leadership roles as the company expands.