Site Manager II

Canon Business Process Services, Inc.; New York (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive pay & benefits!

Comprehensive training & development

Positive work environment

Employee discounts

Job summary

Canon Business Process Services, Inc. is seeking a Site Manager for its New York location to oversee client-site business functions, ensuring timely and effective service delivery and exceptional customer experiences.

The role demands strong leadership, budget oversight, and coordination with clients, vendors, and internal teams. The Site Manager will supervise 1-4 staff, drive daily production targets, and maintain quality standards while fostering an open, customer-focused work environment.

Qualifications

• Associates Degree preferred or comparable work experience.
• 3+ years supervisory experience as a manager in a professional setting, preferably in reprographic/mail.
• Strong communication with diverse groups and clients.
• Ability to establish credibility with customers and staff.
• Ability to deliver high quality production and customer service.
• Ability to foster a constructive, open workplace culture.

Responsibilities

• Oversee all services contracted by the client at the site with emphasis on customer service and quality.
• Resolve high-priority issues through communication with clients, vendors, and internal teams.
• Manage budget, resources, and forecasting tools for optimal resource use.
• Prepare and analyze production and performance reports.
• Lead staff recruitment, development, coaching, and performance management.
• Ensure daily/weekly/monthly targets are met and aligned with company goals.

Skills

Communication skills

Leadership

Customer service mindset

Stakeholder management

Time management

Problem solving

Education

Associates Degree preferred

Job description

Overview

The Site Manager is responsible for effective management, administration, and control of business functions at identified client site(s). This person oversees the timely and effective resolution of all services contracted by the client while exhibiting exceptional customer service, overall operational efficiency and quality of business services.

Responsibilities

• Manages & oversee all services contracted by client at the assigned site by providing exceptional customer service & quality
• Evaluates and resolves high priority and complex problems through communication and negotiation with clients, vendors, and internal professionals in support of a proactive, responsive and friendly customer environment
• Manages budget, resource allocation, and forecasting tools to ensure best possible use of resources and to plan and report budgetary expenses effectively
• Manages status reports, productivity reports, and other source documents to ensure optimal performance is met by staff
• Functions as a liaison between the client & CBPS
• Prioritize and schedules all work including overflow work to backup facility
• Ensures proper maintenance and usage of all equipment and supplies
• Conducts staff meetings to ensure communication of corporate policies and goals
• Manages staff by selecting and recruiting, developing, and mentoring staff; handle corrective actions as necessary on a timely basis and in accordance with Company policy; evaluating performance; providing training and development opportunities; coach and counsel staff
• Ensures and analyzes production targets onsite are met daily, weekly, and monthly by measuring against Company goals
• Interfaces with the client, operations team, and corporate departments as necessary

Qualifications

• Associates Degree preferred or comparable work experience
• 3 yrs. supervisory exp. as a manager in a professional business setting preferably in the reprographic/mail industry; manage a site with 1-4 non-exempt employees
• Communicate effectively with diverse groups and clients
• Exhibit ability to establish personal credibility with customers and staff
• Ability to execute and deliver the highest quality and production and customer service
• Establish challenging, constructive, and open workplace culture
• Work with peers & team to establish departmental decisions, processes & ensure standardized activities
• Ability to work in stressful situations and meet deadlines efficiently
• Create a customer focused environment
• Excellent written and oral communication skills
• Strong organizational, administrative, record keeping & time management skills
• Strong team approach to business ethics
• Must have excellent follow through skills

PHYSICAL DEMANDS

• Occasionally lifting and/or moving of up to 50 lbs.

What We Offer:

Competitive pay & benefits!

Comprehensive training and development programs that prepare employees to advance from within

A company focused on creating a positive work and client environment

Employee discounts on entertainment, products, and services nationwide!

Come Join Our Team!