Site Manager I

Canon-Business-Process-Services-f89af7fd; Boston (MA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive pay & benefits

Comprehensive training and development

Employee discounts

Job summary

Canon-Business-Process-Services-f89af7fd is seeking a Site Manager to oversee client-site operations, ensuring timely resolution of services and top-tier customer service. The role emphasizes efficiency, staff leadership, budget management, and cross-team coordination to meet company goals.

The ideal candidate will have supervisory experience, strong communication skills, and a track record of delivering high quality production and service in a professional setting.

Qualifications

• Associates Degree preferred or comparable work experience.
• 2 yrs. supervisory exp. as a manager in a professional business setting.
• Communicate effectively with diverse groups and clients.
• Exhibit ability to establish personal credibility with customers and staff.
• Ability to execute and deliver high quality production and customer service.
• Establish constructive workplace culture and lead by example.

Responsibilities

• Manages & oversees all services contracted by client at the assigned site.
• Evaluates and resolves high priority problems through communication with clients and vendors.
• Manages budget, resources, and forecasting tools.
• Prepares and reviews productivity and status reports.
• Liaises between client and CBPS to ensure smooth operations.
• Schedules all work including overflow to backup facility.
• Oversees staff recruitment, development and coaching.

Skills

Supervisory experience

Customer service

Budget management

Staff development

Communication

Organizational skills

Education

Associate degree

Tools

Forecasting tools

Job description

Overview

The Site Manager is responsible for effective management, administration, and control of business functions at identified client site(s). This person oversees the timely and effective resolution of all services contracted by the client while exhibiting exceptional customer service, overall operational efficiency and quality of business services.

Responsibilities

• Manages & oversee all services contracted by client at the assigned site by providing exceptional customer service & quality
• Evaluates and resolves high priority and complex problems through communication and negotiation with clients, vendors, and internal professionals in support of a proactive, responsive and friendly customer environment
• Manages budget, resource allocation, and forecasting tools to ensure best possible use of resources and to plan and report budgetary expenses effectively
• Manages status reports, productivity reports, and other source documents to ensure optimal performance is met by staff
• Functions as a liaison between the client & CBPS
• Prioritize and schedules all work including overflow work to backup facility
• Ensures proper maintenance and usage of all equipment and supplies
• Conducts staff meetings to ensure communication of corporate policies and goals
• Manages staff by selecting and recruiting, developing, and mentoring staff; handle corrective actions as necessary on a timely basis and in accordance with Company policy; evaluating performance; providing training and development opportunities; coach and counsel staff
• Ensures and analyzes production targets onsite are met daily, weekly, and monthly by measuring against Company goals
• Interfaces with the client, operations team, and corporate departments as necessary

Qualifications

• Associates Degree preferred or comparable work experience
• 2 yrs. supervisory exp. as a manager in a professional business setting preferably in the reprographic/mail industry; manage a site with 1-4 non-exempt employees
• Communicate effectively with diverse groups and clients
• Exhibit ability to establish personal credibility with customers and staff
• Ability to execute and deliver the highest quality and production and customer service
• Establish challenging, constructive, and open workplace culture
• Work with peers & team to establish departmental decisions, processes & ensure standardized activities
• Ability to work in stressful situations and meet deadlines efficiently
• Create a customer focused environment
• Excellent written and oral communication skills
• Strong organizational, administrative, record keeping & time management skills
• Strong team approach to business ethics
• Must have excellent follow through skills

PHYSICAL DEMANDS

• Occasionally lifting and/or moving of up to 50 lbs.

What We Offer:

Competitive pay & benefits!

Comprehensive training and development programs that prepare employees to advance from within

A company focused on creating a positive work and client environment

Employee discounts on entertainment, products, and services nationwide!

Come Join Our Team!