Site Manager II

Canon-Business-Process-Services-f89af7fd; Irvine (CA); Presencial; USD 60.000 - 90.000; Jornada completa

Descripción de la vacante

Canon Business Process Services is seeking a Site Manager to oversee client-site operations, ensuring efficient service delivery and exceptional customer support. You will supervise a small team, manage resources and budgets, and interface with clients and internal teams to drive adherence to service levels.

The role emphasizes leadership, problem solving, and communication, with a focus on maintaining production targets and a positive work environment at the Irvine site.

Formación

• Associates Degree preferred or comparable work experience.
• 3 yrs. supervisory exp. as a manager in a professional business setting; manage a site with 1-4 non-exempt employees.
• Communicate effectively with diverse groups and clients.
• Exhibit ability to establish credibility with customers and staff.
• Ability to deliver high quality production and customer service.
• Establish a constructive workplace culture and delegate tasks effectively.

Responsabilidades

• Oversee all services contracted by the client at the assigned site with excellent customer service.
• Resolve high priority and complex problems through negotiation with clients, vendors, and internal teams.
• Manage budget, resources, and forecasting to ensure efficient use of resources.
• Produce and review status and productivity reports to ensure targets are met.
• Interface with client, operations, and corporate departments as needed.
• Lead staff by recruiting, developing, mentoring, and providing timely feedback.

Conocimientos

Supervisory experience

Customer service

Budgeting

Communication

Educación

Associates Degree preferred

Herramientas

Forecasting tools

Staff scheduling software

Descripción del empleo

Overview

The Site Manager is responsible for effective management, administration, and control of business functions at identified client site(s). This person oversees the timely and effective resolution of all services contracted by the client while exhibiting exceptional customer service, overall operational efficiency and quality of business services.

Responsibilities

• Manages & overseash all services contracted by client at the assigned site by providing exceptional customer service & quality
• Evaluates and resolves high priority and complex problems through communication and negotiation with clients, vendors, and internal professionals in support of a proactive, responsive and friendly customer environment
• Manages budget, resource allocation, and forecasting tools to ensure best possible use of resources and to plan and report budgetary expenses effectively
• Manages status reports, productivity reports, and other source documents to ensure optimal performance is met by staff
• Functions as a liaison between the client & CBPS
• Prioritize and schedules all work including overflow work to backup facility
• Ensures proper maintenance and usage of all equipment and supplies
• Conducts staff meetings to ensure communication of corporate policies and goals
• Manages staff by selecting and recruiting, developing, and mentoring staff; handle corrective actions as necessary on a timely basis and in accordance with Company policy; evaluating performance; providing training and development opportunities; coach and counsel staff
• Ensures and analyzes production targets onsite are met daily, weekly, and monthly by measuring against Company goals
• Interfaces with the client, operations team, and corporate departments as necessary

Qualifications

• Associates Degree preferred or comparable work experience
• 3 yrs. supervisory exp. as a manager in a professional business setting preferably in the reprographic/mail industry; manage a site with 1-4 non-exempt employees
• Communicate effectively with diverse groups and clients
• Exhibit ability to establish personal credibility with customers and staff
• Ability to execute and deliver the highest quality and production and customer service
• Establish challenging, constructive, and open workplace culture
• Work with peers & team to establish departmental decisions, processes & ensure standardized activities
• Ability to work in stressful situations and meet deadlines efficiently
• Create a customer focused environment
• Excellent written and oral communication skills
• Strong organizational, administrative, record keeping & time management skills
• Strong team approach to business ethics
• Must have excellent follow through skills

PHYSICAL DEMANDS

• Occasionally lifting and/or moving of up to 50 lbs.

What We Offer:

Competitive pay & benefits!

Comprehensive training and development programs that prepare employees to advance from within

A company focused on creating a positive work and client environment

Employee discounts on entertainment, products, and services nationwide!

Come Join Our Team!