Site Manager II

Canon Business Process Services, Inc.; Irvine (CA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive pay and benefits

Job summary

Canon Business Process Services, Inc. is seeking a Site Manager to oversee client-site operations, drive service quality, and manage staff. You will coordinate with clients, vendors, and internal teams to ensure efficient service delivery and achievement of performance targets.

The role emphasizes leadership, budget oversight, and effective communication in a fast-paced client environment at an Irvine, CA site.

Qualifications

• Associates Degree preferred or comparable work experience.
• 3 yrs supervisory experience as a manager in a professional setting.
• Experience in reprographic/mail industry preferred; manage a site with 1-4 non-exempt employees.
• Communicate effectively with diverse groups and clients.
• Exhibit ability to establish personal credibility with customers and staff.
• Ability to execute high quality production and customer service.
• Strong workplace culture; open communication and teamwork.
• Ability to work in stressful situations and meet deadlines.

Responsibilities

• Oversee all contracted services at the client site with exceptional customer service and quality.
• Resolve high priority problems through negotiation with clients, vendors, and internal staff.
• Manage budget, resources, and forecasting tools for optimal resource use and reporting.
• Prepare status, productivity, and other reports to ensure targets are met.
• Serve as liaison between client and CBPS; coordinate with operations and corporate teams.
• Prioritize work and schedule overflow to backup facility.
• Ensure proper maintenance of equipment and supplies.
• Lead staff meetings and development; coach and counsel staff as needed.

Skills

Supervisory experience

Staff development

Budget forecasting

Customer service

Communication

Organizational skills

Time management

Education

Associates Degree preferred or comparable work experience

Job description

Overview

The Site Manager is responsible for effective management, administration, and control of business functions at identified client site(s). This person oversees the timely and effective resolution of all services contracted by the client while exhibiting exceptional customer service, overall operational efficiency and quality of business services.

Responsibilities

• Manages & overseash all services contracted by client at the assigned site by providing exceptional customer service & quality
• Evaluates and resolves high priority and complex problems through communication and negotiation with clients, vendors, and internal professionals in support of a proactive, responsive and friendly customer environment
• Manages budget, resource allocation, and forecasting tools to ensure best possible use of resources and to plan and report budgetary expenses effectively
• Manages status reports, productivity reports, and other source documents to ensure optimal performance is met by staff
• Functions as a liaison between the client & CBPS
• Prioritize and schedules all work including overflow work to backup facility
• Ensures proper maintenance and usage of all equipment and supplies
• Conducts staff meetings to ensure communication of corporate policies and goals
• Manages staff by selecting and recruiting, developing, and mentoring staff; handle corrective actions as necessary on a timely basis and in accordance with Company policy; evaluating performance; providing training and development opportunities; coach and counsel staff
• Ensures and analyzes production targets onsite are met daily, weekly, and monthly by measuring against Company goals
• Interfaces with the client, operations team, and corporate departments as necessary

Qualifications

• Associates Degree preferred or comparable work experience
• 3 yrs. supervisory exp. as a manager in a professional business setting preferably in the reprographic/mail industry; manage a site with 1-4 non-exempt employees
• Communicate effectively with diverse groups and clients
• Exhibit ability to establish personal credibility with customers and staff
• Ability to execute and deliver the highest quality and production and customer service
• Establish challenging, constructive, and open workplace culture
• Work with peers & team to establish departmental decisions, processes & ensure standardized activities
• Ability to work in stressful situations and meet deadlines efficiently
• Create a customer focused environment
• Excellent written and oral communication skills
• Strong organizational, administrative, record keeping & time management skills
• Strong team approach to business ethics
• Must have excellent follow through skills

PHYSICAL DEMANDS

• Occasionally lifting and/or moving of up to 50 lbs.

What We Offer:

Competitive pay & benefits!

Comprehensive training and development programs that prepare employees to advance from within

A company focused on creating a positive work and client environment

Employee discounts on entertainment, products, and services nationwide!

Come Join Our Team!