Multi Unit Operations Manager (Legal)

Canon Business Process Services; Detroit (MI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive training and development programs

Positive work environment

Employee discounts on products and services

Job summary

Canon Business Process Services seeks a Multi-Unit Operations Manager in Detroit, Michigan. This role is pivotal in managing operations and providing exceptional service at client sites. Responsibilities include overseeing staff, resolving issues, managing budgets, and ensuring optimal performance. Qualifications include 5+ years in management within the reprographic/mail industry and a relevant degree. Enjoy employee discounts and a supportive workplace culture focused on development.

Qualifications

• 5+ years management experience in the reprographic/mail industry.
• Ability to establish personal credibility with customers and staff.
• Excellent written and oral communication skills.

Responsibilities

• Oversee all services contracted by client at the assigned site.
• Manage staff recruitment, performance evaluation, and training.
• Evaluate and resolve high priority problems effectively.

Skills

Management in the reprographic/mail industry

Effective communication

Customer service

Staff development and mentoring

Problem-solving

Budget management

Education

4-year college degree or comparable work experience

Job description

The Multi-Unit Operations Manager is responsible for effective management, administration, and control of business functions at identified client site(s). This person oversees the timely and effective resolution of all services contracted by the client while exhibiting exceptional customer service, overall operational efficiency and quality of business services.

Responsibilities

• Manages & oversee all services contracted by client at the assigned site by providing exceptional customer service & quality
• Evaluates and resolves high priority and complex problems through communication and negotiation with clients, vendors, and internal professionals in support of a proactive, responsive and friendly customer environment
• Manages budget, resource allocation, and forecasting tools to ensure best possible use of resources and to plan and report budgetary expenses effectively
• Manages status reports, productivity reports, and other source documents to ensure optimal performance is met by staff
• Functions as a liaison between the client & CBPS
• Prioritize and schedules all work including overflow work to backup facility
• Ensures proper maintenance and usage of all equipment and supplies
• Conduct staff meetings to ensure communication of corporate policies and goals
• Manages staff by selecting and recruiting, developing, and mentoring staff; handle corrective actions as necessary on a timely basis and in accordance with Company policy; evaluating performance; providing training and development opportunities; coach and counsel staff
• Ensures and analyzes production targets onsite are met daily, weekly, and monthly by measuring against Company goals
• Interfaces with the client, operations team, and corporate departments as necessary

Qualifications

• 4-year college degree or comparable work experience
• 5+ yrs. management in the reprographic/mail industry; manage a site revenue of $90,000 with 1-4 exempt employees and 25+ non-exempt employees
• Communicate effectively with diverse groups and clients
• Exhibit ability to establish personal credibility with customers and staff
• Ability to execute and deliver the highest quality and production and customer service
• Establish challenging, constructive, and open workplace cultureWork with peers & team to establish departmental decisions, processes & ensure standardized activities
• Ability to work in stressful situations and meet deadlines efficiently
• Create a customer focused environment
• Excellent written and oral communication skills
• Strong team approach to business ethics
• Must have excellent follow through skills
• Must have prior legal experience

PHYSICAL DEMANDS

• Occasionally lifting and/or moving of up to 50 lbs.

What We Offer

Comprehensive training and development programs that prepare employees to advance from within

A company focused on creating a positive work and client environment

Employee discounts on entertainment, products, and services nationwide!