Site Manager - HOA Communities - Company Fleet Car Provided

SpectrumAM; Plano (TX); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Company Fleet Car Provided

5 weeks PTO

11 Annual Paid Holidays

Medical, Dental, Vision & 401k

Job summary

Spectrum Association Management seeks a Compliance Driver to regularly visit the communities it manages, inspecting for HOA compliance and documenting findings. Drives are completed in a company vehicle with mileage coverage if using a personal car.

You will de-escalate homeowner concerns and coordinate with our team to enhance service. Applicants should hold a valid driver’s license, a clean driving record, and be proficient with Microsoft Word and Excel.

Qualifications

• Proven skill in conflict resolution and customer service.
• Organization and time management.
• Problem solving and analysis.
• Clear and professional communication, both written and verbal.
• Attention to detail and multitasking ability.
• Customer-service mindset and teamwork.

Responsibilities

• Improve service by recommending improved processes and identifying new product and service applications.
• Work with homeowners regarding compliance issues and resolution.
• Respond to customer inquiries by understanding the inquiry, reviewing previous responses, researching information, and confirming understanding.
• Continually increase job knowledge by educational opportunities and understanding governing HOA documents.
• Some walking of properties may be required.
• If company vehicle is unavailable, use personal vehicle with mileage reimbursement.

Skills

Conflict resolution

Customer service

Organization

Time management

Problem solving

Communication

Attention to detail

Multitasking

Tools

Microsoft Word

Excel

Databases

iPads

Job description

COMPLIANCE DRIVER for Homeowner Associations Employment type: Full-Time

Would you want to work in a stable, recession-proof industry? Are you interested in working for a supportive company that is an innovator in its field? Do you want a job where you are outside the office for most of the day? Do you enjoy driving? Are you detail-oriented? Are you consistent and dependable? We appreciate the people we work with and want to provide our people with the resources and flexibility they need to succeed.

Spectrum AM can offer you

• In-house education, including continued personal development, to expand your knowledge and personal brand
• Support structure for your learning and success, including mentors, subject-specific experts, training department, and managers
• The freedom to work autonomously

JOB DESCRIPTION

The Compliance Driver is responsible for driving to the communities we manage on a regular basis and making notations of non-compliant homeowners. For an informative role description, please visit https://spectrumam.com/DIL-Site-Manager.pdf

Are you happy spending 90% of your workday driving? This position directly inspects homes for compliance by driving through neighborhoods Spectrum serves. These drives are completed in a company vehicle, but you may occasionally be asked to use your own vehicle to complete drives due to scheduling issues. (If this occurs, we do pay mileage for the use of your own vehicle)

Are you comfortable helping frustrated homeowners? In this role, you may need to de-escalate and resolve conflicts with difficult or upset homeowners. We offer training on how to effectively deal with these situations.

OTHER RESPONSIBILITIES

• Improve service by recommending improved processes and identifying new product and service applications
• Work with homeowners regarding various issues involving compliance, and resolution of those issues
• Respond to customer inquiries by first understanding the inquiry, then reviewing previous similar inquiries and responses, researching other information, assembling the information, forwarding the information to the customer, and verifying that the customer understands
• Continually increase job knowledge by participating in educational opportunities, and read and understand governing documents of each homeowner's association
• Some of the properties that we manage may require you to walk some areas of the property
• If the vehicle provided for this role is not available to drive due to repairs or maintenance, you will need to be able to drive your personal vehicle during the whole time of the repairs/maintenance. Mileage reimbursement will be provided for the use of your personal vehicle. Some walking requirements for certain communities

REQUIREMENTS

• For this position, you must have a valid drivers' license, auto insurance, and a safe driving record. We do not require experience in our industry, but we highly value initiative and the ability to work independently.
• Knowledge Must be computer literate and familiar with Microsoft Word and Excel Understand how to enter data into databases and iPads.
• Skills Proven skill in conflict resolution and customer service Organization and time management Problem solving and analysis Clear and professional communication, both written and verbal
• Abilities Attention to detail Able to understand and carry out oral and written requests Able to multitask and learn in a fast-paced environment Customer-service minded with the ability to work as part of a team and maintain a calm demeanor during customer interactions and peak times

CAREER TRACK

Working as a Compliance Driver is an excellent way to learn about our industry. Combine the learning you acquire in this position with our training programs and your commitment, and you have a career path to many other positions at Spectrum AM

SPECTRUM ASSOCIATION MANAGEMENT HIGHLIGHTED BENEFITS

• Recognized as Best Places to Work since 2007!
• Fastest Growing Company - Fast Track 50 in 2020.
• San Antonio-based homeowners' association management company.
• Privately owned with over 20 years in business and during those years, we have never had to lay anyone off.
• Work / Life balance.
• 5 weeks of PTO to allow for rest, travel, family, and your hobbies.
• Forty paid hours per year for community service activities.
• 11 Annual Paid Holidays.
• Internal Learning and Development Management System.
• The full suite of benefits includes Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program.
• Free medical clinic in-house (in the San Antonio office - virtual appointments for other offices).
• Well-structured career track plan with a 6-month review.
• Hourly pay $17.00
• Company Fleet Car Provided
• Address: 5212 Tennyson Parkway #130, Plano, Texas 75024 Or 9151 Blvd 26 - Suite 375-B, North Richland Hills, TX 76180

If your application is a good match, you can expect to be