Site Manager - Car Wash Growth Leader

Express Wash Concepts Inc.; Middleburg Heights (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Unlimited Wash Club

Paid vacation

Educational reimbursement

Uniforms provided

Discounts on services

Job summary

Express Wash Concepts Inc. in Cleveland, OH is seeking a Site Manager to lead daily operations at our Clean Express Auto Wash locations.

You will foster a customer-focused culture, manage staff, meet sales goals, and ensure top-quality service. This role offers growth opportunities across 130+ locations, comprehensive benefits, 401(k) matching, training, and the chance to advance from assistant management to leadership.

Qualifications

• Minimum 2–5 years of leadership experience in a customer-facing or operational role.
• At least 2 years of customer service experience with proven de-escalation and conflict resolution skills.
• Ability to work flexible hours, including weekends and holidays, and close the site one night per week.

Responsibilities

• As a Site Manager, you create and maintain a customer service culture.
• You will be the main point of contact for all customer service issues, maintain sales goals, educate on the benefits of our unlimited wash club memberships, as well as maintain the appearance and performance of the site.
• You will also be responsible for motivating your employees and for carrying out site goals.
• Hold your team to a high standard by setting, monitoring, and achieving goals related to sales, customer satisfaction, and employee retention.
• Ensure all aspects of the wash - equipment, facilities, and staffing - are maintained at the highest level of quality.
• Maintain in-depth knowledge of wash equipment and the entire wash process to ensure smooth daily operations.
• Assist with recruiting, training, and onboarding new Team Members.
• Manage site scheduling and labor budgets effectively.
• Conduct regular team performance reviews to ensure alignment with company policies and procedures.
• Oversee inventory management and place orders efficiently to support site needs.
• Directly oversees and manages all employees at the site, ensuring accountability, engagement, and performance excellence.

Skills

Leadership

Customer service

Communication

Conflict resolution

De-escalation

Education

High school diploma or equivalent

Associate or Bachelor's degree preferred

Tools

POS systems

Microsoft Office

Google Workspace

Job description

Express Wash Concepts Inc. in Cleveland, OH is seeking a Site Manager to lead daily operations at our Clean Express Auto Wash locations.

You will foster a customer-focused culture, manage staff, meet sales goals, and ensure top-quality service. This role offers growth opportunities across 130+ locations, comprehensive benefits, 401(k) matching, training, and the chance to advance from assistant management to leadership.