Site Manager

Water Works Express; Indiana (PA); On-site; USD 55,000 - 75,000; Full time

Job summary

Water Works Express is seeking a Site Manager to lead a car wash operation, mentor staff, and ensure exceptional customer service.

You will execute company strategy at the site, manage schedules, oversee maintenance, and drive sales growth while maintaining safety and compliance across the facility.

Qualifications

• At least one year of leadership experience in a service industry.
• Creative problem-solver who adapts beyond past methods.
• Strong verbal communication and leadership competencies.

Responsibilities

• Provide leadership, direction, and coaching to staff.
• Execute company strategy at the site level.
• Deliver customer-driven solutions and drive sales.
• Grow customer base and maintain strong customer/vendor relationships.
• Oversee safety, training, and regulatory compliance.
• Manage schedules, timekeeping, and personnel records.
• Plan weekly manager meetings and monthly staff meetings.
• Handle onboarding and talent management for new hires.
• Oversee equipment maintenance and service records.
• Maintain a clean, safe, and attractive facility.

Skills

Leadership

Coaching

Communication

Problem-solving

Time management

Team building

Staff development

Job description

Site managers are leaders, mentors, and coaches responsible for all aspects of car wash operations. In this role, you'll use your leadership competencies to build and maintain a strong team dedicated to carrying out our mission and vision.

Responsibilities

• Provide leadership, direction, and coaching to staff.
• Intense focus on executing company strategy at the site level.
• Deliver internal and external customer-driven solutions.
• Grow customer base and drive sales to achieve performance goals.
• Build and maintain strong relationships with customers and vendors.
• Facilitate prompt and positive resolution of customer issues and/or concerns.
• Oversee critical processes involved in delivering a consistent workflow, product, and experience for customers.
• Establish and monitor performance goals and provide ongoing training and development.
• Ensure continuous improvement of performance through skill assessment, performance review, recognition/incentives, and corrective action planning.
• Inventory management, including monitoring and maintaining predetermined supply levels.
• Generate and manage employee work schedules in accordance with current and projected service needs; oversee timekeeping and update personnel records.
• Plan and conduct weekly manager meetings and monthly staff meetings.
• Talent management, including interviewing, selecting, and onboarding new hires to ensure a smooth transition.
• Supervise equipment maintenance, troubleshoot mechanical and technical issues, and maintain accurate service records.
• Ensure a clean, safe, and attractive facility and work environment.
• Oversee site safety and government regulatory compliance.
• Complete and submit HR forms and reports within the specified timeframe.

Qualifications

• At least one year of leadership experience in a service industry.
• Creative problem-solver who learns quickly and is not constrained by how things have been done in the past.
• Strong verbal communication skills and leadership competencies, including social and emotional intelligence, agility, empathy, coaching, conflict management, and the ability to share a compelling vision.
• Excellent interpersonal and customer/employee relations skills with an exceptional ability to foster collaborative relationships.
• Organizational and time management skills with the ability to prioritize, delegate, and manage multiple tasks in a fast-paced environment.
• Team orientation with the ability to foster unity and create a positive work environment; passion for developing people and programs to enhance employee experience.
• Minimum 55 hours per week.
• Available by phone during nonwork hours.