Assistant Manager

Gowash; Petersburg (VA); On-site; USD 38,000 - 52,000; Full time

Job summary

A leading car wash facility is seeking an experienced Assistant Manager to support daily operations and enhance customer service. The candidate will assist in overseeing facility management, including staff training and ensuring compliance with safety regulations. The ideal individual should possess strong leadership skills and a high school diploma, with a background in a supervisory role within the service industry. This position offers a chance to foster a customer-centric environment and ensure smooth operations.

Qualifications

• Previous experience in a supervisory or assistant manager role, preferably in the car wash or service industry.
• Supervisory or assistant manager experience preferred.
• Strong leadership and communication skills.
• Ability to motivate and guide a team.
• Excellent problem-solving and decision-making abilities.

Responsibilities

• Assist the Site Manager in overseeing the day-to-day operations of the car wash facility.
• Provide exceptional customer service by addressing customer inquiries and concerns promptly.
• Assist in training new team members.
• Ensure employee compliance with all safety regulations.
• Schedule shifts and manage staffing levels.
• Provide exceptional customer service and address inquiries.
• Support training and coaching of crew members.
• Maintain records of incidents and safety activities.
• Assist in budgeting and expense monitoring.

Skills

Strong leadership and management skills

Excellent communication and interpersonal skills

Strong problem-solving and decision-making abilities

Team Motivation

Supervisory Experience

Education

High school diploma or equivalent

Job description

We are seeking a highly motivated and experienced individual to join our team as an Assistant Manager. As an Assistant Manager, you will play a crucial role in supporting the overall operations and management of our car wash facility. You will assist the Site Manager in overseeing daily operations, ensuring excellent customer service, and maintaining a smooth workflow.

Responsibilities

Operational Support

• Assist the Site Manager in overseeing the day-to-day operations of the car wash facility.
• Implement and enforce company policies and procedures to ensure efficient operations.
• Monitor and maintain inventory levels of chemicals, equipment, and other necessary items.
• Conduct regular inspections to ensure cleanliness, organization, and adherence to quality standards.
• Assist in scheduling and coordinating shifts, ensuring adequate staffing levels.

Customer Service

• Provide exceptional customer service by addressing customer inquiries and concerns promptly and professionally.
• Assist management to resolve customer issues and complaints in a timely and satisfactory manner.
• Assist in training and guide staff members on delivering excellent customer service.
• Foster a customer-centric culture among the team to enhance customer satisfaction and loyalty.

Staff Supervision and Training

• Assist in training new team members.
• Provide ongoing coaching, guidance, and performance feedback to the crew members.
• Partner with Site Manager on employee performance and productivity.
• Foster a positive and collaborative work environment, promoting teamwork and employee morale.

Safety and Compliance

• Ensure employee compliance with all safety regulations and company policies while on duty.
• Conduct regular safety inspections and implement corrective measures as needed.
• Assist in training staff on safety protocols and procedures.
• Maintain accurate records of incidents, accidents, and safety-related activities.

Administrative Tasks

• Assist in maintaining accurate and up-to-date records, including sales reports, employee schedules, and customer data.
• Assist in budgeting and monitoring expenses to ensure financial targets are met.
• Assist in the customer claims process, including documentation, de-escalation, and approval/denial.

Requirements

• High school diploma or equivalent
• Previous experience in a supervisory or assistant manager role, preferably in the car wash or service industry.
• Strong leadership and management skills, with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.