Assistant Manager

Gowash; Charlotte (NC); On-site; USD 35,000 - 45,000; Full time

Job summary

A car wash service provider in Charlotte, NC, is looking for a motivated Assistant Manager to support operations and ensure excellent customer service. This role involves overseeing daily tasks, training staff, and maintaining compliance with safety standards. The ideal candidate will have previous supervisory experience, strong leadership abilities, and excellent communication skills. Join us to enhance customer satisfaction and foster a collaborative work environment.

Qualifications

• Previous experience in a supervisory or assistant manager role, preferably in the car wash or service industry.
• Strong leadership skills with the ability to motivate a team.
• Excellent communication and interpersonal skills.

Responsibilities

• Assist the Site Manager in overseeing daily operations of the car wash facility.
• Provide exceptional customer service by addressing inquiries and concerns.
• Assist in training new team members and fostering positive teamwork.
• Ensure compliance with safety regulations and conduct regular safety inspections.

Skills

Leadership skills

Communication skills

Problem-solving

Interpersonal skills

Education

High school diploma or equivalent

Job description

We are seeking a highly motivated and experienced individual to join our team as an Assistant Manager. As an Assistant Manager, you will play a crucial role in supporting the overall operations and management of our car wash facility. You will assist the Site Manager in overseeing daily operations, ensuring excellent customer service, and maintaining a smooth workflow.

Responsibilities

Operational Support

• Assist the Site Manager in overseeing the day-to-day operations of the car wash facility.
• Implement and enforce company policies and procedures to ensure efficient operations.
• Monitor and maintain inventory levels of chemicals, equipment, and other necessary items.
• Conduct regular inspections to ensure cleanliness, organization, and adherence to quality standards.
• Assist in scheduling and coordinating shifts, ensuring adequate staffing levels.

Customer Service

• Provide exceptional customer service by addressing customer inquiries and concerns promptly and professionally.
• Assist management to resolve customer issues and complaints in a timely and satisfactory manner.
• Assist in training and guide staff members on delivering excellent customer service.
• Foster a customer-centric culture among the team to enhance customer satisfaction and loyalty.

Staff Supervision and Training

• Assist in training new team members.
• Provide ongoing coaching, guidance, and performance feedback to the crew members.
• Partner with Site Manager on employee performance and productivity.
• Foster a positive and collaborative work environment, promoting teamwork and employee morale.

Safety and Compliance

• Ensure employee compliance with all safety regulations and company policies while on duty.
• Conduct regular safety inspections and implement corrective measures as needed.
• Assist in training staff on safety protocols and procedures.
• Maintain accurate records of incidents, accidents, and safety-related activities.

Administrative Tasks

• Assist in maintaining accurate and up-to-date records, including sales reports, employee schedules, and customer data.
• Assist in budgeting and monitoring expenses to ensure financial targets are met.
• Assist in the customer claims process, including documentation, de-escalation, and approval/denial.

Requirements

• High school diploma or equivalent
• Previous experience in a supervisory or assistant manager role, preferably in the car wash or service industry.
• Strong leadership and management skills, with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.