Site Manager

Flagship Facility Services, Inc.; Asheville (NC); Sur place; USD 80 000 - 100 000; Plein temps

Résumé du poste

Flagship Facility Services LLC in Asheville, NC is seeking a Site Manager to lead airport operations for a high-visibility client. You will be the face of our operation, directing a team of 40–50 across multiple shifts and ensuring service excellence.

In this onsite leadership role, you’ll build client relationships, manage budgets, schedule staffing, and uphold safety and quality standards, with opportunities to grow within a stable, expanding organization.

Qualifications

• Experience leading operations in facilities, janitorial, or airport settings.
• Strong communication and customer service skills.
• Ability to manage budgets and P&L considerations.
• Bachelor's degree preferred.

Responsabilités

• Lead, coach, and develop supervisors and frontline staff across shifts.
• Own client relationships and identify opportunities to expand services.
• Oversee janitorial and facility operations for quality and efficiency.
• Monitor budgets, control costs, and contribute to P&L.
• Manage staffing, scheduling, and inventory.
• Enforce safety protocols and compliance with regulations.
• Upsell opportunities and support growth initiatives.
• Develop training focused on safety and performance.

Connaissances

Leadership

Bilingual English/Spanish

Budgeting

Customer service

Communication

Formation

Bachelor’s degree in Business or related field

Outils

Microsoft Office

Google Workspace

Description du poste

Flagship Facility Services LLC is a leading provider of commercial janitorial cleaning services, offering fully integrated facility maintenance, engineering, and staffing solutions. We are dedicated to delivering exceptional customer service and tailored solutions to a diverse range of clients, including airports, educational institutions, research facilities, and property managers.

Make an Impact Where It Matters

We're looking for a dynamic, people-first Site Manager to lead airport operations for a high-visibility client account. This is more than a management role—you'll be the face of our operation, driving service excellence, building strong client relationships, and leading a team of 40-50 employees across multiple shifts.

If you're an organized, outgoing leader with strong business instincts and a passion for operational excellence, this role offers the opportunity to step into a critical leadership position and make an immediate impact.

What You'll Do

As Site Manager, you'll own the success of your site from end to end:

• Lead & Inspire Teams: Manage, coach, and develop supervisors and frontline staff across 1st and 3rd shifts
• Own Client Relationships: Serve as the primary point of contact—building trust, resolving issues, and identifying opportunities to expand services
• Drive Operational Excellence: Oversee all janitorial and facility operations, ensuring top-tier quality and efficiency
• Manage the Business: Monitor budgets, control costs, and contribute to P&L performance
• Ensure Readiness: Oversee staffing, scheduling, and inventory to meet operational demands
• Uphold Standards: Conduct inspections, enforce safety protocols, and ensure compliance with company and airport regulations
• Grow the Account: Identify upsell opportunities and support business growth initiatives
• Develop Talent: Lead training programs focused on safety, performance, and career development

What You Bring

• Bilingual fluency in English and Spanish (a plus)
• Strong leadership presence—confident, personable, and able to engage at all levels
• Solid business acumen, including budgeting and operational decision-making
• Experience managing teams in fast-paced environments (facilities, janitorial, airport, or similar industries preferred)
• Excellent communication and customer service skills
• Proficiency with Microsoft Office and Google Workspace tools

Preferred:

• Bachelor’s degree in Business, Operations Management, or related field
• 5+ years of leadership experience in operations, facilities, or service-based environments
• Airport or aviation industry experience a plus

What Success Looks Like

• A well-run, fully staffed operation delivering consistent, high-quality service
• Strong, trusted relationships with client stakeholders
• Engaged, well-trained teams with low turnover
• Meeting or exceeding budget and performance targets
• Fast-paced, highly visible airport setting
• Combination of office and operational floor presence
• Exposure to typical airport and maintenance environments (noise, equipment, etc.)
• Physical activity required, including walking, standing, and occasional lifting (up to 40 lbs)

Why Join Us?

• High-impact leadership role with visibility to senior leadership
• Opportunity to grow within a stable, expanding organization
• Collaborative team environment with hands-on support
• Chance to step into a critical role and shape the success of a major account

Additional Information

• This is a fully onsite role (not remote)
• Must be authorized to work in the U.S.
• Equal Opportunity Employer

Join our team as a Site Manager to lead dynamic cleaning operations that enhance client satisfaction while advancing your leadership career in the facility services industry. We value professionalism, dedication, and a commitment to excellence in every aspect of our work.