Site Manager

Jobtailor; Arizona; On-site; USD 70,000 - 100,000; Full time

Job summary

Jobtailor seeks a Site Operations Manager in the United States to oversee regional offices and field teams. You will manage administrative, operational, and financial program components while ensuring compliance with contracts and quality standards.

You will lead training, SOP updates, and Power BI data monitoring, and coordinate scheduling, staffing, and travel while reporting to executives. A bachelor’s degree with supervisory experience is required, with willingness to travel and obtain

Qualifications

• Bachelor’s degree or higher; substitution rules apply for relevant experience.
• At least 2 years of documented experience in law, social work, detention, or a similar field.
• Management and supervisory experience applicable to the program environment.
• Two years’ experience managing employees in a similar program environment.

Responsibilities

• Oversee a region and field offices; manage admin, technical, operational and financial components.
• Ensure compliance with contracts, policies, laws, quality standards, training, and contractual requirements.
• Implement and monitor quality control plans and training programs; disseminate guidance.
• Lead scheduling, staffing, overtime, and travel; supervise field-site operations.
• Provide timely reports to Executive Management and manage project finances.

Skills

Management Experience

Contract Compliance

Quality Control Implementation

Interpersonal Communication

Analytical Skills

Team Leadership

Education

Bachelor’s degree

Associate degree + 2 years relevant experience

4+ years related experience substituted for degree

Tools

Power BI

IT Systems

Job description

• Oversee a particular region and/or field offices for an assigned contract
• Oversee administrative, technical, operational, contractual, and financial program components
• Implement and monitor the company’s quality control plan and training programs
• Enforce program changes and disseminate guidance to personnel
• Ensure compliance with contracts, company policies, applicable laws, regulations, quality standards, training, and contractual requirements
• Maintain communication with employees, departments, executive management, and agency authorities
• Implement uniform processes and procedures across program offices
• Conduct weekly supervisor meetings and elevate field issues for resolution
• Manage schedules, staffing, staff utilization, overtime, labor hours, timesheets, expenses, and leave requests
• Conduct field-site spot checks for contract compliance
• Evaluate, coach, and take corrective action with Site Supervisors; recommend salary increases
• Interview candidates and provide site operations overviews during new-hire training
• Identify staffing needs and address employee behavior or performance issues
• Manage on-site teams including Site Supervisors, Office Administrators, Logistics Specialists, and Transportation Specialists
• Manage multiple projects and provide timely reports to Executive Management
• Recommend SOP updates and assist with policy, guideline, procedure, and best-practice development
• Conduct orientation and on-the-job training for Site Supervisors and Administrative Assistants
• Manage project finances and staff utilization
• Monitor Power BI data and the effectiveness of IT systems
• Perform other duties as assigned

Requirements

• Bachelor’s degree from an accredited university, or an associate degree with two or more years of extra relevant experience, or more than four years of related experience may be substituted for a degree
• At least two years of documented experience in law, social work, detention, corrections, or a similar occupational area
• Management and supervisory experience applicable to the program environment
• Two years’ experience managing employees in a similar program environment
• Ability to leverage technology to manage contract requirements and improve complex processes and procedures
• Strong oral, written, and interpersonal communication skills
• Investigative and analytical skills and report writing experience
• Valid driver's license and clean driving record
• Accessible by mobile phone 24/7/365
• Available for a flexible schedule, including nights and weekends
• Willingness to travel regularly within the United States
• Proof of US passport or being in the process of obtaining one
• Must be a U.S. Citizen
• Ability to obtain/maintain a Security Clearance
• Favorable credit check
• Successful background investigation and drug screen
• May be required to pass or present position-specific requirements such as DOT exam, vaccinations, CPR, or flu shot
• Bilingual in English and Spanish preferred
• Ability to lift up to 40 lbs.
• Must be able to write, type, and use a telephone system 100% of the time

Core Competencies

Demonstrates strong management and supervisory capabilities in program environments, ensuring compliance with contracts and quality standards while effectively communicating with diverse teams. Proficient in leveraging technology for process improvement and managing project finances.

Highest-signal resume keywords

• Management Experience
• Contract Compliance
• Quality Control Implementation
• Interpersonal Communication Skills
• Analytical Skills

Hard Skills

• Project Management
• Report Writing
• Staff Utilization
• Field Compliance Checks
• SOP Development
• Training Program Implementation
• Data Monitoring
• Budget Management
• Investigative Skills
• Process Improvement

Soft Skills

• Oral Communication
• Written Communication
• Coaching
• Problem-Solving
• Team Leadership

Certifications & Qualifications

• Valid Driver's License
• Security Clearance
• US Passport

Industry Keywords

• Law
• Social Work
• Detention
• Corrections
• Contractual Requirements
• Quality Standards
• Training
• Compliance
• Employee Management
• Flexible Schedule

Tools & Technologies

• Power BI
• IT Systems