Site Manager - Field

MVM, Inc.; Phoenix (AZ); On-site; USD 90,000 - 120,000; Full time

Job summary

MVM, Inc. is seeking a Site Manager to oversee a regional field operation, including administrative, technical, and contractual duties across offices. The role emphasizes quality control, workflow implementation, and fiscal accountability.

You will lead scheduling, staffing, training, and performance evaluations, while ensuring contract compliance and reporting to leadership. Travel across client sites is expected to support a 24/7 operation.

Qualifications

• Bachelor’s degree or higher; or Associate + two years related experience substituted for degree.
• Two+ years of field-related experience (law, social work, detention, corrections, or similar).
• Demonstrated management and supervisory experience in a similar program environment.

Responsibilities

• Enforce program changes and disseminate guidance to personnel.
• Ensure compliance with contract, policies, and regulations.
• Maintain communication with employees and management; coordinate across offices.

Skills

Leadership

Communication

Bilingual (English/Spanish)

Driver's License

Flexible schedule

Travel readiness

Team management

Problem solving

Education

Bachelor’s degree

Associate degree + 2+ years related experience

Job description

Title: Site Manager - Field

Location: San Antonio, TX, McAllen,TX, El Paso, Tx or Phoenix, AZ

Schedule: This position is mission critical and essential to the ongoing operations and requires a flexible schedule to support a 24/7/365-day operation.

About MVM, Inc.

Service, Support, Success are the pillars upon which MVM’s founders built the company, and they continue to serve as MVM’s core values. Along with our uncompromising insistence on integrity and ethical business practices, these values make us the service provider of choice for our customers and the employer of choice for our dedicated team members.

Working at MVM, Inc. takes a certain kind of person; we want someone who identifies with our values and is willing to challenge themselves both personally and professionally. We seek employees who are passionate about serving and making a difference in the lives of others.

If you can envision joining a team where you will have the opportunity to provide mission driven results; then we are looking for you!

Job Summary:

The Site Manager has oversight and responsibility for a particular region and/or field offices for an assigned contract. The Site Manager is a strategic position that is responsible for oversight of all aspects of administrative, technical, operational, contractual, and financial components of the program. In addition, this position is responsible for the company’s quality control plan and implementing established workflows, policies, procedures and protocols, and fiscal accountability for work performed on their office.

Essential Functions and Responsibilities:

• Enforce program changes as specified by the Program Manager and Deputy Program Manager and disseminate guidance to personnel.
• Ensure ongoing program-wide compliance with contract and company policies, procedures, and guidance, with applicable laws and regulations.
• Implements, monitors, and ensures the effectiveness of the company’s quality control plan and training programs. Escalates concerns and suggests improvement to the Program Manager.
• Maintain a consistent level of communication with all employees, other departments, executive management, interacting with high level authorities between agencies.
• Ensures uniform processes and procedures are implemented and executed across all program offices.
• Conduct weekly meetings with supervisors to ensure adherence with company and project processes, address any field concerns and elevate issues to Deputy Program Manager for resolution.
• Assist with schedule management on a weekly basis and ensures staffing is consistent, while maintaining enough flexibility to meet project demands and customer needs.
• Responsible for monitoring staff utilization and controlling overtime.
• Conduct random in-person spot checks during field site visit events to ensure contract compliance.
• Prepare and conduct Site Supervisor evaluations; coaching and corrective action; recommend salary increases for Site Supervisors.
• Manage and review all schedules on a weekly basis and ensure staffing is consistent and fair in the company’s scheduling database while maintaining enough flexibility to meet project demands. Ensure changes made to the schedule a communicated in a timely manner.
• Track and monitor weekly and monthly labor hours; approves time sheets and expense reports for staff.
• Manage and approve all leave requests on a weekly basis.
• Conduct interviews with candidates for various site positions.
• Attend and provide an overview of the site operations during each new hire training class.
• Identify future staffing needs with input from Site Supervisors and Operations Manager.
• Identify inappropriate employee behavior and or performance issues in collaboration with Site Supervisors and People Services and address through corrective and or disciplinary action.
• Work with People Services to document progressive discipline actions. Maintain a consistent level of communication with all employees, other departments, executive management, interacting with high level authorities between agencies.
• Manage and communicate with on-site teams that consist of Site Supervisor, Office Administrators, Logistics Specialists and Transportation Specialists.
• Ability to manage multiple projects simultaneously as well as providing required reports to Executive Management on a timely basis, while managing, verifies and updates information in the company database system.
• Provide recommendations for updates to SOPs to Project Manager and Deputy Program Manager.
• Ensure that the program is in compliance with quality control standards, training and contractual requirements, but also meets other or exceeds other standards, as necessary.
• Ensure compliance with the company’s policies and procedures and ensures changes are communicated to the team, as necessary.
• Assist Program Manager with the development and refinement of policy interpretation, guidelines, and procedures that will improve or enhance service delivery of the program.
• Assist with documenting best practices and processes for their program.
• Review employee training status and certifications, if applicable, to stay current and meet all contractual requirements.
• Conduct orientation and on-the-job training for Site Supervisors and Administrative Assistants with regular check-ins to ensure all direct reports are on-boarded correctly.
• Manage the financial aspects of all projects and ensures the proper utilization of all staff including limiting overtime hours for all staff.
• Monitor Power BI (Case Work Orders, Time-In Transit, Field Specialist Hours Worked/OT, Field Specialists Not Worked, etc.) to ensure timely, accurate and consistent data collection.
• Monitor the effectiveness of IT systems and brings any changes and improvements to the IT Steering Committee for implementation.
• Other duties as assigned.

Minimum Qualifications & Skills:

• Possess a bachelor’s degree from an accredited university (or an associate degreewith two or more years of extra relevant experience may be substituted for a bachelor’sdegree,ormorethanfouryearsof relatedexperiencemaybesubstituted for a degree).
• Haveatleasttwoyearsormore ofdocumentedexperienceinafieldrelatedtolaw, social work, detention, corrections, or similar occupational area.
• Demonstratemanagementandsupervisoryexperienceapplicabletothegoalsandobjectivesofthisrequirementandappropriateforasimilarprogramenvironment.
• 2years’experiencemanagingemployeesinasimilarprogramenvironment.
• Abletofosterstrongbusinessrelationshipswithinternalandexternalcustomers and employees at all levels and across multiple stakeholders.
• Abilitytoleveragetechnologytomanagecontract requirementsandimprove complex processes and procedures while also managing expectations of stakeholders and employees.
• Collaborateacrossalloperationalsupportareastoensurecompanybestpractices are continuously incorporated and consistently executed across the program.
• Strongoral,written,andinterpersonalcommunicationskills.
• Musthaveinvestigative,analyticalskillsandreportwritingexperience.
• Validdriver’sLicense, cleandrivingrecord.
• Mustbeaccessiblebymobilephone24/7/365.
• Theworkschedulemayfluctuateaccordingtoworkdemandsincludingevenings and weekends, periodic long and irregular working hours. Travel isrequiredfrequentlybetweenoffices, withinthe service area, andtoattendmeetings andconferences asrequiredto fulfill the obligations and responsibilities of the position.
• Availabletoworkaflexibleschedule,includingnightsandweekends.
• AvailabilitytotravelregularlywithintheUnitedStates.
• MustshowproofofUSpassportor beintheprocessofobtainingone.

Preferred Qualifications & Skills:

• Bilingual inEnglishandSpanishpreferred.

Work Schedule:

This position is mission critical and essential to the ongoing operations and requires a flexible schedule to support a 24/7/365-day operation.

Clearance:

• Applicants selected will be subject to a government background investigation and may be required to meet the following conditions of employment.

Security Requirements:

• Must be a U.S. Citizen
• Ability to obtain/maintain a Security Clearance
• Favorable credit Check.
• Successfully pass a background investigation, drug screen.
• May be required to pass or present specific requirements depending on the position (i.e., DOT exam, vaccinations, CPR, flu shot).

Physical Requirements/Working Conditions:

• Standing/Walking/Mobility:Musthavemobilitytoattendmeetingswithothermanagersandemployees.
• Climbing/Stooping/Kneeling:0%-10%ofthetime.
• Lifting/Pulling/Pushing:0%-10%ofthetime, mustbeabletoliftupto40lbs.
• FineMotorSkills/Dexterity:Mustbeabletowrite,typeanduseatelephonesystem100%of the time.
• Sitting:Sittingforprolongedandextendedperiods oftime.

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Management may revise duties as necessary without updating this job description.

Due to the high volume of applications received, the Talent Acquisition Department will contact you directly, should you be selected to advance in our recruitment process.

For more information about the company please visit our website at www.mvminc.com

MVM is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class.

MVM complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodations in completing this application, interviewing, completing any pre-employment testing or otherwise participating in the employee selection process, please direct your inquiries to [e-mail].