Director of Operations

Cart.com; Columbus (OH); On-site; USD 140,000 - 190,000; Full time

Job summary

Cart.com is hiring a Site Director for Groveport, OH onsite. The role leads the fulfillment center leadership team, owns the P&L, and drives client satisfaction, EBIT, and talent development. You will implement operational plans, manage budgets, and standardize processes to achieve growth.

The ideal candidate has 7+ years in operations, strong financial acumen, and experience with warehouse systems (Manhattan WMS/Pyramid WCS). Collaboration and leadership are essential to success.

Qualifications

• This role requires 7+ years of progressive operations experience.
• Strong financial acumen with P&L ownership and budgeting.
• Experience leading a 3PL fulfillment operation in ecommerce.

Responsibilities

• Manage yearly budget and own monthly P&L for the site.
• Develop Operations Managers and talent succession plans.
• Drive standardization, continuous improvement and safety.
• Maintain client relationships at the operations level.
• Lead site leadership to achieve KPIs and SLAs.

Skills

Operations leadership

P&L management

Budgeting

Supply chain

Lean / CI

Team development

Client relations

Communication

Strategic planning

Cross-functional collaboration

Tools

Manhattan WMS

Pyramid WCS

Job description

We’re Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2C, B2B and public sector organizations to unify commerce operations from product discovery to product delivery.

We’re building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth.

Our goal is to be the global backbone of commerce. To achieve it, we’re looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We’d love to hear from you.

Cart.com Fast Facts:

• 6,000+ customers worldwide
• 1,600+ employees globally
• 17 warehouses nationwide, totaling over 10 million square feet of space
• Headquartered in Houston, TX with international offices in Mexico and Poland

Our values:

• Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about.
• Think beyond the box: We’ve always done it that way is not a phrase uttered often at our office. We create creative solutions to complex problems.
• Don’t give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story.
• Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community.
• Work together: We’ve built a team that prides itself on diversity of thought and background. Collaboration is better with contrast.
• Remember to be human: We work hard, but we leave room for the people, places and things that we love.

This position is open to applicants or individuals who are located in or around Groveport,OH and is a Onsite role.

The Role: (Onsite: Groveport 1)

The main goal of the Site Director is to Lead and direct Site Leadership, and team to achieve key goals and objectives that drive long term growth for the organization. The Director will have leadership responsibilities over a fulfillment center including full P&L responsibility.

In this role, you will drive team execution of the defined operational plans, owns fulfillment client P&Ls, deliver client satisfaction and financials (EBIT), and be responsible for growing and developing future talent.

What You’ll Do:

• Manage yearly budget and own monthly P&L for assigned site
• Develop Operations Managers and Managers; Develop talent and site succession plans
• Own operational standardization and continuous improvement
• Develop and manage key client relationships at the operations level e.g.,
• Director and Manager of Supply Chain Drive high levels of client Satisfaction and employee Engagement Act as "trouble shooter" for any hot spots that occur from time to time
• Oversee all client implementations/upgrades/extensions from a strategic view and ensure seamless integration into the operation
• Build a culture of continuous improvement through execution of Operating Model Drive safety, policy, and procedure adherence
• Provide direction and support to direct reports.
• Coach to ensure career development, productivity and quality objectives are consistently achieved
• Maintain a working knowledge of all operational processes Interact with senior management while providing updates and solutions on issues about business impact
• Engage with broader team for support to site operations

Who You Are:

• Player/Coach - weighted towards coaching Anticipate issues and course correct to avoid
• Support your leadership team on finding solutions to operational challenges as client needs evolve Identify opportunities to standardize to drive efficiency and lead the partnership
• High Financial Acumen
• Strong communication and presentation skills
• Sense of urgency to identify and rally teams to address issues
• Problem solving thought process Lean thinker, continuous improvement leader
• Ability to plan, direct and implement site operations to meet planned KPIs and SLAs
• Organizational agility and good influencing skills

What You’ve Done:

• 7+ years of progressive Operations experience
• Financial/Cost Management and ownership via budget building – $30-$75M in revenue scope
• Managing a 3PL fulfillment operation in ecommerce, direct to consumer, business to consumer (D2C/B2C)
• Fast paced, high volume, multi-client, unit-pick fulfillment center environment experience Experience leading culture improvements and/or transformation
• Knowledge of Warehouse Management Systems (ideally, Manhattan WMS and Pyramid WCS).
• Experience in Lean and Continuous Improvement methodology
• Proactive, numbers driven and a anticipated planner
• Business Leadership Development experience

Top Candidates will also have:

• Fast paced, high volume, multi-client, unit-pick fulfillment center environment experience
• Knowledge of Warehouse Management Systems (ideally, Manhattan WMS and Pyramid WCS).
• Success during traditional holiday peak ecommerce
• Culture of improvement or transformation with continuous improvement experience.

Physical Demands & Working Conditions:

• Able to lift 25+ lbs

Currently, Cart.com does not intend to hire candidates who will need, now or in the future, Cart.com sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN.

All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants.