Site Leader: Drive Operations, Growth & Client Excellence

DATAMARK, Inc.; El Paso (TX); On-site; USD 94,000 - 127,000; Full time

Benefits offered by this job

Health Care Plan

401k/IRA

Life Insurance

Paid Time Off

Disability Insurance

Annual salary: $110,000

Job summary

DATAMARK, Inc. seeks a Site Leader in El Paso to oversee all direct and supporting departments, ensuring profitability targets and safety at the site. You will coordinate with multiple teams to maintain compliance and service quality.

The role requires a strong background in site operations and leadership, with emphasis on budget management, client relations, and staff development to sustain a high-performing environment.

Qualifications

• Bachelor's degree in industrial engineering or business administration or related area.
• 12+ years of contact center, back office, or BPO experience including 4 years in a supervisory role and 6 years in a management role.
• Experience managing bilingual (English/Spanish) call center operations.

Responsibilities

• Oversee site operations and budgets to meet profitability targets.
• Ensure compliance with laws, regulations, and corporate policies for the site.
• Lead cross-functional collaboration and maintain client/vendor relationships.
• Develop staff and mentoring/succession plans for future leaders.
• Present monthly operations metrics to the executive team.
• Represent the company with customers, employees, vendors, and government agencies.

Skills

Bilingual English/Spanish

Leadership

Education

Bachelor's degree in industrial engineering or business administration or related area

Job description

DATAMARK, Inc. seeks a Site Leader in El Paso to oversee all direct and supporting departments, ensuring profitability targets and safety at the site. You will coordinate with multiple teams to maintain compliance and service quality.

The role requires a strong background in site operations and leadership, with emphasis on budget management, client relations, and staff development to sustain a high-performing environment.