Site Lead, Interim

Paycom - ATS; Huntington Beach (CA); On-site; USD 34,000 - 41,000; Full time

Job summary

Mercy House is seeking a Site Lead to oversee daily operations at the Emergency Shelter Program in Huntington Beach. The role includes managing shelter staff, coordinating client activities, and ensuring a safe, client-centered environment.

The position requires crisis intervention skills and staff support, with supervision over volunteers and event coordination. The Site Lead will assist with administrative tasks, reporting, and training, while maintaining organization of supplies and

Qualifications

• Experience in shelter or social services settings is preferred.
• Ability to coordinate volunteers and resources.
• Strong communication and de-escalation skills.

Responsibilities

• Oversee daily shelter operations and staff during assigned shifts.
• Coordinate client activities, safety, and service delivery.
• Provide crisis intervention and support to clients as needed.
• Assist in intake, intake logging, and case coordination activities.
• Supervise volunteers and partner agencies; assist with special events.
• Maintain orderly, safe, and client-centered shelter environment.

Skills

Crisis intervention

Trauma-informed approach

Spanish language

Job description

Mission Statement: \"To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services.\"Job Summary: The Site Lead is responsible for overseeing daily operations at the Emergency Shelter Program, including managing shelter staff, client activities, and services while ensuring a safe, client-centered environment. This position involves crisis intervention, staff support, coordinating volunteers, and maintaining facility organization. The Site Lead also assists with administrative tasks, such as supply coordination and reporting, and participates in training and staff meetings.Essential Duties and Responsibilities:ShelterAssist in the implementation of all shelter activities to ensure quality delivery of services.Oversee all shelter staff, security, and client activitiesOversee distribution of services and all program services while on dutyAssist in the coordination of volunteers and support servicesOversee the organization of supplies and facility’s needsManagementSupport shelter staff during designated shiftsAssist in various aspects of staff’s dutiesAssist in coordinating and managing special group events and holiday eventsProvide crisis/conflict interventionCommunicate any staff or shelter issues to Program ManagerAdministrationCoordinate supply and service needsAssist with securing necessary resourcesAssist with record keeping and reportingMiscellaneousAttend staff meetings and training workshops as neededAssist with general duties (stocking supplies, copies, fax, phone calls, etc.)Enhance job performance by applying up-to-date professional knowledge gained by attending seminars and conferences and reviewing professional publicationsPerform ad hoc projects as appointed by Supervisor-Status: Full-Time, Non-ExemptPay: $25.00/hourSchedule: Sunday - Thursday: 2:30PM - 11:00PM | Friday/Saturday: OFF- Note: This position is an Interim position with an approximate end date on March 30th, 2027.Requirements:ExperiencePossess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needsEnsure a client-focused, trauma-informed, and housing-focused shelter approachAbility to perform crisis intervention as neededPrevious shelter experience is preferred but not requiredGeneralAbility to work effectively with a diverse population; plan, organize and prioritize duties; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with othersDependability, responsibility, and the ability to communicate effectively and respectfullyFluency in Spanish is of significant valuePhysical RequirementsAbility to lift, bend, push, and pull up to 50 poundsProlonged periods of standing and the ability to work in a fast-paced environment-Mercy House is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.E-Verify Participation Poster: English & Spanish (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)E-Verify Right to Work Poster: English & Spanish (https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf)Mercy House must reserve the right to modify, supplement, rescind, or revise all job descriptions to meet the overall needs of Mercy House except as to any language that establishes that the employment relationship is at the will of either the staff member or Mercy House.