Site IT Manager — Manufacturing Ops & Compliance

Mantell Associates; Massachusetts; On-site; USD 100,000 - 160,000; Full time

Job summary

Mantell Associates is partnering with a pharmaceutical manufacturing organisation to appoint an IT Manager for its Massachusetts site. This hands-on role leads site IT operations, while coordinating with Manufacturing, Quality, Engineering and corporate IT to ensure reliable, secure and compliant technology.

The role involves managing endpoints, supporting day-to-day IT needs, building an IT service management centre and overseeing vendors.

Qualifications

• Experience as IT Manager, Site IT Lead, IT Support Manager or similar hands-on role.
• Strong experience managing endpoints and end-user devices.
• Site-based IT experience in regulated manufacturing (pharma/biotech/CDMO).
• Broad background across end-user support, hardware, networking, infra and systems administration.
• Experience delivering IT service delivery, vendor management and support processes.
• Familiarity with GMP/GxP environments, IT compliance and controlled procedures.
• Practical, approachable problem-solver who can take ownership and drive improvements.

Responsibilities

• Take ownership of day-to-day IT operations and provide hands-on support across the site.
• Manage and maintain endpoints (PCs, laptops, tablets, kiosks, printers) for users.
• Build and develop the site's IT service management centre and support model.
• Lead local IT support activities, handling service requests, incidents and escalations.
• Support site infrastructure, networking, user access, and Microsoft 365.
• Manage IT vendors and external partners to resolve issues efficiently.
• Maintain IT procedures, documentation and security controls in a regulated environment.
• Collaborate with Manufacturing, Quality, Engineering and corporate IT for compliance.

Skills

End-user support

Vendor management

IT operations

Incident management

Documentation

Security controls

Tools

Microsoft 365

ITSM tooling

Job description

Mantell Associates is partnering with a pharmaceutical manufacturing organisation to appoint an IT Manager for its Massachusetts site. This hands-on role leads site IT operations, while coordinating with Manufacturing, Quality, Engineering and corporate IT to ensure reliable, secure and compliant technology.

The role involves managing endpoints, supporting day-to-day IT needs, building an IT service management centre and overseeing vendors.