Site IT Lead: Escalations, Meetings & Security

Science Applications International Corp.; Washington (District of Columbia); On-site; USD 80,000 - 120,000; Full time

Job summary

Science Applications International Corp. in Washington, DC seeks a Site Support Technical Lead to lead IT site support operations onsite and remotely as needed. You will act as the primary escalation point, manage task distribution, SLAs, and guide staff while collaborating with executive leadership.

You will oversee Microsoft Teams Conference Rooms, imaging with SCCM, BitLocker, and Zscaler, ensuring secure access, policy compliance, and cross‑functional resilience of the infrastructure.

Qualifications

• AA Degree or equivalent with 5+ years of related experience; or HS diploma with 7+ years of progressive technical experience.
• Must possess at least two of the following certifications: Microsoft 365 (M365), Zscaler, ITIL 4 or CompTIA Security+.
• Strong engineering experience with SCCM imaging, BitLocker management, and Zscaler secure access solutions.
• Hands-on experience supporting Microsoft Teams Rooms (MTR) hardware and video teleconferencing.
• Experience with enterprise help desk software and ticketing workflows (ServiceNow).
• Exceptional diagnostic skills and ability to explain complex concepts to executives and non-technical users.

Responsibilities

• Lead daily IT site support operations and guide staff.
• Serve as highest escalation point for hardware, software, network, and system issues.
• Direct daily site support team operations, SLAs, and performance metrics.
• Oversee configuration and live support of Microsoft Teams Conference Rooms and executive meeting infrastructure.
• Manage imaging, installation, and maintenance of computer systems and peripherals (SCCM).
• Enforce endpoint security using BitLocker and manage secure network access via Zscaler.
• Collaborate with IT engineering teams to improve system performance and reliability.

Skills

Technical leadership

Advanced troubleshooting

Unified communications

Ticketing workflows

Core diagnostics

Education

AA Degree or equivalent

Tools

SCCM imaging

BitLocker management

Zscaler

Microsoft Teams Rooms

ServiceNow

ITIL 4

Job description

Science Applications International Corp. in Washington, DC seeks a Site Support Technical Lead to lead IT site support operations onsite and remotely as needed. You will act as the primary escalation point, manage task distribution, SLAs, and guide staff while collaborating with executive leadership.

You will oversee Microsoft Teams Conference Rooms, imaging with SCCM, BitLocker, and Zscaler, ensuring secure access, policy compliance, and cross‑functional resilience of the infrastructure.