Site IT Engineer

Marc Fisher Footwear; Redlands (CA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical, dental & vision

401k plan with company match

15+ paid holidays

Early Friday afternoons (3pm)

1pm Summer Fridays

PTO 15 days (prorated)

Company paid life insurance 2x salary

Employee discount

Pet insurance

Job summary

Marc Fisher Footwear is seeking a Site IT Engineer to serve as the primary onsite IT representative at our Redlands distribution center. You will provide day-to-day technology support, troubleshoot warehouse systems, manage assets and spares, and coordinate with Corporate IT and approved vendors.

The role emphasizes cloud-hosted WMS integration, wireless devices in operations, and becoming the eyes and hands of Corporate IT at the facility.

Qualifications

• Four or more years of hands-on IT support or infrastructure experience.
• Strong Windows endpoint and hardware troubleshooting.
• Solid TCP/IP fundamentals with working knowledge of DHCP and DNS.
• Experience supporting printers and peripherals.
• Experience with an enterprise ticketing or ITSM platform.
• Ability to work with remote technical teams and vendors, communicate clearly with nontechnical staff, and prioritize by operational impact.

Responsibilities

• Provide onsite user and endpoint support for desktops, laptops, tablets, RF scanners, printers and conference room tech.
• Lead warehouse technology first response across receiving, putaway, picking, packing, shipping, and inventory interfaces with WMS/ERP/TMS.
• Perform incident triage to classify issues and escalate appropriately to Senior WMS Analyst or Corporate IT as needed.
• Troubleshoot wired/wireless network connectivity, switches, APs, cabling, circuits, DHCP, DNS, and VLANs.
• Diagnose RFID/WMS device connections, document impacts by device and location, and escalate RF coverage concerns.
• Maintain MDF/IDF spaces, rack diagrams, patch panels and cabling, coordinating with vendors.
• Coordinate onsite changes per IT procedures, enforce change freezes, and participate in preventive maintenance.
• Serve as onsite incident coordinator, communicate status to Operations, and support post-incident reviews.

Skills

Windows OS troubleshooting

Hardware troubleshooting

TCP/IP basics

Wired/WiFi networking

ITSM ticketing

Vendor coordination

Documentation

Remote coordination

Tools

ServiceNow

Cisco Meraki

Job description

The Site IT Engineer is the primary onsite IT representative for our Redlands distribution center. The role provides day-to-day technology support, first-response troubleshooting for warehouse systems and network issues, asset and spares management, documentation, and coordination with Corporate IT and approved technology vendors.

The support model is straightforward: the Site IT Engineer handles the ordinary; technology vendors handle the extraordinary, and Corporate IT retains technical and administrative control. This position is the eyes and hands of Corporate IT at the facility.

Because our warehouse management platform is cloud-hosted and warehouse operations run on wireless devices, network and wireless availability at this site directly determine whether the building can ship.

Responsibilities:

• User and endpoint support. Support desktops, laptops, warehouse workstations, tablets, RF scanners, vehicle-mounted terminals, mobile devices, printers, shipping stations, barcode equipment, scales, phones, and conference room technology. Troubleshoot hardware, operating systems, connectivity, printing, authentication, and application access issues, and coordinate warranty repair or replacement.
• Warehouse technology first response. Provide first-response support across receiving, putaway, replenishment, picking, packing, shipping, cycle counting, inventory control, yard operations, and transportation interfaces. Understand how warehouse devices connect to the WMS, ERP, TMS, carrier applications, print services, and authentication systems.
• Incident triage. Quickly identify whether issues originate with the endpoint, network, peripheral, application, or external service, and expand with useful diagnostics. WMS configuration, business rules, label templates, and vendor support remain with the Senior WMS Analyst; accurate escalation is essential.
• Network first response. Troubleshoot wired and wireless connectivity, switches, access points, cabling, network closets, circuits, DHCP, DNS, VLAN connectivity, and authentication. Verify physical connections, inspect equipment, test IP settings, run diagnostics, identify local versus site-wide issues, collect logs, and replace approved equipment under procedure. Know circuit inventory, confirm failover status, and alert Operations and Corporate IT on confirmed connectivity loss.
• Wireless and RF first response. Diagnose scanner connection failures, access point faults, authentication issues, coverage complaints, roaming problems, and localized degradation. Document impacts by location, device, access point, timing, symptoms, application, and affected users. Escalate RF design, spectrum analysis, and access point redesign, and notify Corporate IT before layout changes that may affect coverage.
• MDF, IDF, and physical infrastructure. Regularly inspect network and telecom spaces for alarms, power or UPS issues, temperature concerns, link faults, cable damage, unauthorized equipment, rack conditions, and security concerns. Maintain rack, patch panel, cabling, fiber, and equipment labeling and organization, and coordinate cabling, fiber, electrical, and UPS work with approved vendors.
• Incident management. Serve as onsite incident coordinator for distribution center technology issues: assess impact, define scope, perform approved troubleshooting, engage Corporate IT and vendors, provide smart hands, communicate status to Operations, document actions, validate restoration, and support post-incident review.
• Security incident reporting. Immediately report suspected security incidents through the designated Corporate IT channel, including unauthorized equipment or personnel, malware concerns, lost or stolen devices, credential compromise, and physical security failures. Do not investigate independently or provide administrative credentials to third parties.
• Vendor coordination. Coordinate onsite work with network, carrier, cabling, wireless, device, automation, and security vendors. Escort vendors, provide technical assistance, verify work follows Corporate IT standards and change procedures, confirm documentation is submitted, and elevate discrepancies. Do not expand scope or authorize additional billable work.
• Asset and spares management. Maintain accurate onsite IT asset inventory, including asset number, serial number, model, location, function, warranty status, and condition. Coordinate receipt, deployment, relocation, repair, replacement, and secure disposal. Maintain critical spares—scanners, label printers, access points, approved switches, optics, power supplies, cables, and peripherals—and replenish before minimum levels, especially ahead of peak season.
• Documentation. Maintain site documentation for inventory, MDF and IDF details, rack diagrams, closet photos, patch panels, circuits, device and access point locations, spares, vendor contacts, escalation paths, and troubleshooting or degraded-mode procedures. Submit infrastructure changes to Corporate IT for authoritative diagrams, CMDB, and IPAM records.
• Change management. Perform approved standard changes per Corporate IT procedure, including endpoint deployment, printer and scanner replacement, patch cabling, approved switch port changes, device moves, access point replacement, and hardware replacement using documented configurations. Do not alter network architecture, VLANs, routing, firewall policy, NAT, VPN, wireless architecture, security settings, or production firmware without approval. Observe peak, cutover, hypercare, and inventory change freezes, and enforce them with vendors.
• Preventive maintenance. Perform scheduled checks of MDF and IDF spaces, network equipment, UPS systems and batteries, backup connectivity, spares, printers and print heads, RF equipment and batteries, labeling, and asset records. Identify deteriorating conditions before outages occur and raise remediation requests.
• Project participation. Support site technology projects, including device staging and deployment, print and label validation, wireless survey support, cabling and access point installation oversight, pre-cutover readiness checks, and onsite cutover and hypercare support.

Qualifications:

Required:

• Four or more years of hands-on IT support or infrastructure experience.
• Strong Windows endpoint and hardware troubleshooting.
• Solid TCP/IP fundamentals with working knowledge of DHCP and DNS. Experience troubleshooting wired and wireless connectivity.
• Familiarity with Ethernet switching and VLAN concepts. Experience supporting printers and peripherals.
• Experience with an enterprise ticketing or ITSM platform.
• Ability to work with remote technical teams and vendors, communicate clearly with nontechnical warehouse personnel, prioritize by operational impact, and recognize when to elevate.

Preferred:

• Distribution center, warehouse, or manufacturing IT experience.
• WMS environments. Zebra or Honeywell mobile computers and industrial label printers.
• Warehouse Wi‑Fi. Cisco or Meraki, Aruba, Fortinet, or Palo Alto.
• ServiceNow or comparable.
• Fiber and structured cabling.
• UPS and network room infrastructure. Warehouse automation or conveyor systems.
• Network+, CCNA, Aruba, Microsoft, or ITIL certification.
• Comprehensive Medical, Dental & Vision offerings
• 401k Plan with company match
• 15+ Paid Holidays
• 3pm Fridays
• 1pm Summer Fridays
• 15 PTO days (prorated based on start date)
• Company paid life insurance at 2x salary
• Employee Discount
• Pet Insurance
• Salary range $60k - $75k, based on experience, degree and certifications.

Company Overview:

Established in 2005, Marc Fisher Footwear company is a leading full-service, product-driven fashion footwear company with knowledge and expertise in design, sales, sourcing, distribution and marketing – all with dedicated and strategic direction for each brand within the portfolio, which includes GUESS, G by Guess, Nine West, Tommy Hilfiger, Earth, Calvin Klein, Hunter Boots, Rockport, Bandolino, indigo rd., Unisa, Kenneth Cole Men’s, and Easy Spirit along with the namesake brands – Marc Fisher and Marc Fisher LTD.

Our diverse portfolio of globally recognized brands – available domestically and internationally via wholesale and retail channels – consistently meets the widest range of consumers’ fashion footwear needs, from classic to contemporary, sport to dress, men’s to women’s. Headquartered in Greenwich, Connecticut, with showrooms in New York City, Marc Fisher Footwear is sold worldwide through department stores, specialty stores and e-commerce channels.

Marc Fisher Footwear is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability. EEO Employer/Vet/Disabled.